The Holiday Help Shop

Q: Where is my order???

A: Your order might be delayed, but you can check tracking here!


Q: Will my order arrive before Christmas?

A: Yes, if you place your order by December 14th!  For standard ground delivery.  For Express delivery, please place your order by December 21st and for Overnight option, order by December 22nd to secure a Christmas delivery.


Q: What is your return policy?

A: You can view our return policy here!


Q: How do I make a return?

A: If returning from the US, please visit our US Returns site.  If returning from international, please visit our International Returns site.


Q: What kinds of shipping options do you offer?

A: Standard, Express, Overnight + Ship to Store!  You can find all our shipping information here!


Q: Where are your shipping destinations?

A: Forever 21 ships to all 50 US states, the U.S. territories, P.O. Boxes and APO/FPO addresses. U.S. territories include: American Samoa, Guam, Puerto Rico, and the U.S. Virgin Islands. Find more information on our shipping destinations here!


Q: Does the Forever 21 Gift Card / E-Gift Card have any limitations or restrictions?

A: Forever 21 gift cards/ e-gift cards are not valid for International Customers. Forever 21 gift cards / e-gift cards / store credits may not be applied to previously purchased merchandise, or used to pay down a Forever 21 credit card or Forever 21 Visa credit card balance. These cards cannot be used to buy another Forever 21 gift card / e-gift card. You may use up to 10 gift cards / e-gift cards / store credits per transaction.


Q: When can I expect my international order to be delivered?

A: You can check here by country.