RETURNS AND EXCHANGES POLICY FOR IN-STORE PURCHASES
We are expanding our return and exchanges window to 60 days to account for any inconveniences caused by store closures and if needed will continue to extend to ensure you can return or exchange your product in store or online as you choose.
This Returns and Exchanges Policy applies to purchases made in our brick and mortar Forever 21 Retail Store locations in the US (including US Territories) Only (collectively, "In-store"). All Forever 21 In-store purchases may only be returned to stores within the original country of purchase. Please contact your local store for any store-specific return policy information. For information about Returns and Exchanges for online purchases, click here.
At this time, Forever 21 international retail store locations cannot accept returns from online orders through Global-e. International online purchases cannot be returned to physical stores.
All returned or exchanged items must be unwashed, unworn, and undamaged, with all tags attached. Jewelry must be in its original packaging. All returned online purchase items must be accompanied by the packing slip and customs documents (if applicable).
Final sale items and cannot be returned or exchanged, unless required by law.
Exchanges for international orders are currently not permitted. Please return items and place a new order.
Refunds or Exchanges are allowed within 60 days from the date of purchase or from the date the item was shipped if the purchase was made online. All In-store purchase returns must have the original receipt. Must present the Invoice Order for All online purchase Returns. Refunds will be issued in the original form of payment.
FOR IN-STORE PURCHASES, REFUNDS OR EXCHANGES WITHOUT THE ORIGINAL RECEIPT WILL NOT BE ACCEPTED.
FOR ONLINE PURCHASES, REFUNDS OR EXCHANGES WITHOUT THE PACKING SLIP OR ORDER CONFIRMATION EMAIL WILL NOT BE ACCEPTED.
You must present your packing slip or confirmation email (which includes the Invoice Barcode). At this time, all store returns of online purchases using Amazon Pay, PayPal & Afterpay is valid for exchange or store credit only.
FINAL SALE items and cannot be returned or exchanged, unless required by law.