*Extra 30% Off Sale Items (in-store & online): Valid 11/9-11/11 online and in-app. Valid 11/4-11/13 at participating Forever 21 locations. To redeem online at Forever 21.com or in-app on the Forever 21 app, enter code SALEYEAH at checkout. Cannot be combined with any other offer (excluding 25% Off Your Purchase and shipping promotions). Excludes Riley Rose products, Hershey’s Collection products, and items on the "Buy Now, Wear Now" Flash Sale page. Discount not applicable to taxes, shipping or handling charges. In-store and online/in-app prices may vary. Applies to new purchases only. Forever 21 reserves the right to modify or cancel this promotion at any time without notice.

**25% Off Your Purchase (online only): Valid 11/9-11/11. Online and in-app only. Cannot be combined with any other offer (excluding Extra 30% Off Sale, Flash Sale, and shipping promotions). To redeem online at Forever 21.com or in-app on the Forever 21 app, enter code SALEYEAH at checkout. Excludes Riley Rose and Hershey’s Collection products. Discount not applicable to taxes, shipping or handling charges. In-store and online/in-app prices may vary. Applies to new purchases only. Forever 21 reserves the right to modify or cancel this promotion at any time without notice.


To Our Valued Customers –



Today, Forever 21, Inc. voluntarily filed for bankruptcy protection under chapter 11 of the U.S. Bankruptcy Code. Essentially this allows Forever 21 to continue to operate its stores as usual, while the Company takes positive steps to reorganize the business so we can return to profitability and refocus on delivering incredible styles and fashion you love for many years to come. This does NOT mean that we are going out of business – on the contrary, filing for bankruptcy protection is a deliberate and decisive step to put us on a successful track for the future.


Most importantly, our stores are open and it will continue to feel like a normal day – you will not see any changes in our stores, gift cards will continue to be accepted, and our policies, including returns and exchanges, remain the same.


As part of our filing, we have requested approval to close a number of stores across the U.S. The decisions as to which domestic stores will be closing are ongoing, pending the outcome of continued conversations with landlords. We do however expect a significant number of these stores will remain open and operate as usual, and we do not expect to exit any major markets in the U.S. Please visit our store locator to find the most up to date store list, and of course, you can always find all of your favorite merchandise at www.forever21.com.


We are confident this is the right path for the long-term health of our business. Once we complete a reorganization, Forever 21 will be a stronger, more viable company that is better positioned to prosper for years to come. We look forward to continuing to provide you with the great service and curated assortment of merchandise that you expect from us.


For questions about products, warranties, or rewards, please continue to contact our Customer Service Department at 1-888-494-3837. If you have questions regarding the Company’s restructuring process, they can visit our restructuring website at https://cases.primeclerk.com/forever21/ or call us at 1-877-510-9565.


We truly appreciate your continued support and loyalty. We hope to see you again soon!



Sincerely,




09.29.2019