Download the App & Receive
15% Off Your First In-App Purchase*
+ Free Shipping No Minimum**
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*Valid 11/14-11/19. Online and in-app only on Jackets & Outerwear, Sweaters & Cardigans, and Sweater Dresses pages under Women + ACC, Plus + Curve, Men, and Girls menus. Cannot be combined with any other offer (excluding shipping promotions). Discount not applicable to taxes, shipping or handling charges. In-store and online/in-app prices may vary. Applies to new purchases only. Forever 21 reserves the right to modify or cancel this promotion at any time without notice.

*15% Off Your First In-App Purchase: Valid 11/13-11/27. In-app only on the Forever 21 app. Cannot be combined with any other coupons, discounts, offers, or promotions (excluding shipping promotions). Offer not valid on purchases of gift cards or e-gift cards, applicable taxes, or shipping and handling charges. Offer is not transferable and not valid for cash or cash equivalent. In-store and online/app prices may vary. No adjustments on previous purchases. Forever 21 reserves the right to modify or cancel this promotion at any time without notice. Nothing contained herein is meant to affect any consumer legal rights.

**+ Free Shipping In-App: Valid 11/13-11/27. In-app only on the Forever 21 app. Eligible customers must select Standard Shipping during checkout on the Forever 21 App in order to receive free standard shipping. Not valid on purchases of gift cards or applicable taxes. No adjustments on previous purchases. Valid in the 48 continental U.S. states only. Not valid on international shipments or to Alaska, Hawaii, U.S. territories, P.O. Boxes, and APO/FPO addresses. If you choose another shipping option, additional charges will apply. Offer is nontransferable and is not redeemed for cash or cash equivalent. Forever 21 reserves the right to modify or cancel this promotion at any time without notice.


To Our Valued Customers –



Today, Forever 21, Inc. voluntarily filed for bankruptcy protection under chapter 11 of the U.S. Bankruptcy Code. Essentially this allows Forever 21 to continue to operate its stores as usual, while the Company takes positive steps to reorganize the business so we can return to profitability and refocus on delivering incredible styles and fashion you love for many years to come. This does NOT mean that we are going out of business – on the contrary, filing for bankruptcy protection is a deliberate and decisive step to put us on a successful track for the future.


Most importantly, our stores are open and it will continue to feel like a normal day – you will not see any changes in our stores, gift cards will continue to be accepted, and our policies, including returns and exchanges, remain the same.


As part of our filing, we have requested approval to close a number of stores across the U.S. The decisions as to which domestic stores will be closing are ongoing, pending the outcome of continued conversations with landlords. We do however expect a significant number of these stores will remain open and operate as usual, and we do not expect to exit any major markets in the U.S. Please visit our store locator to find the most up to date store list, and of course, you can always find all of your favorite merchandise at www.forever21.com.


We are confident this is the right path for the long-term health of our business. Once we complete a reorganization, Forever 21 will be a stronger, more viable company that is better positioned to prosper for years to come. We look forward to continuing to provide you with the great service and curated assortment of merchandise that you expect from us.


For questions about products, warranties, or rewards, please continue to contact our Customer Service Department at 1-888-494-3837. If you have questions regarding the Company’s restructuring process, they can visit our restructuring website at https://cases.primeclerk.com/forever21/ or call us at 1-877-510-9565.


We truly appreciate your continued support and loyalty. We hope to see you again soon!



Sincerely,




09.29.2019