RETURNS AND EXCHANGES POLICY APPLICABLE TO RILEY ROSE MERCHADISE BOUGHT AT FOREVER21.COM (THIS POLICY DOES NOT APPLY TO RILEY ROSE MERCHANDISE BOUGHT IN -STORE)
Online purchases of Beauty by Riley Rose products made through the Site are valid for exchange, credit, or refund within 30 days from the ship date, except as otherwise provided below or in connection with any particular offering. Your return form and invoice may provide additional details that you must follow in order for your return to be valid.
- Cosmetics may be returned in new or gently used condition, in the original packaging, and with your return form.
- All other returned or exchanged items must be unused and undamaged, with all tags attached, and must be accompanied by your return form.
- Sale merchandise, clearance items, and gift cards / e-gift cards are all FINAL SALE and cannot be returned or exchanged, unless required by law.
RETURNS BY MAIL (applies only to products that applicable law allows to be shipped by mail)
Your package includes an order invoice, return form and a pre-printed merchandise return label.
- On your return form, check off the items you wish to return and list the return reason code(s).
- Securely pack your merchandise and return form in a box or envelope of your choice (you may also use the original package if possible).
- Place the pre-printed return label on the outside of your package. Please note that the return label is not pre-paid, therefore, you will be responsible for the return shipping cost. In addition, any shipping charge paid by you is non-refundable unless you received damaged, defective, or the wrong item(s).
- Mail your online returns using the pre-printed label included with your package, or to the following address:
- Forever 21
- Attention: Forever 21: Beauty by Riley Rose Online Returns
- 4323 Indian Ave
- Perris, CA 92571
Refunds will be issued in the original form of payment.
Please allow 2-3 weeks from the return ship date or return in-store for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. For returns from international and APO/FPO addresses (if applicable), please allow 4-6 weeks from the return ship date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement. If you made your purchase using a gift card, e-gift card, or store credit, refunds will be issued to the original card that was used. The refund amount will include only the amount paid by you after any discount or reward was applied to the returned item(s) and it will not include any shipping charge paid by you unless you are returning a damaged, defective, or the wrong item was sent to you.
DAMAGED DEFECTIVE OR WRONG ITEMS
Exchanges are only processed for damaged, defective, or the wrong item(s) shipped. Should you receive damaged, defective, or the wrong item(s), please return the merchandise in-store or to our Online Returns address above within 30 days from the ship date. The refund amount will include the amount paid by you after any discount or reward was applied to the returned item(s) plus any original shipping charge paid by you and the return shipping costs ONLY if a copy of the shipping receipt is attached to the return form. We recommend using a carrier service that provides tracking. Please note: only standard carrier services will be refunded. To ensure proper processing, please select the appropriate Return Reason Code listed on your return form. In addition, please specify the damage, defect, or wrong item(s) on the return form. Upon receipt of your return, our Online Returns Department will inspect your merchandise to confirm that the item is damaged, defective and/or the wrong item. If you would like a replacement of the item(s), please write Exchange on the return form in the notes section. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available for an exchange, you will receive a refund to the original form of payment used to make your online purchase.
RETURNS FOR ONLINE PURCHASES MADE WITH GIFT CARDS/ E-GIFT CARDS / STORE CREDITS
Refunds can only be made to the exact gift card, e-gift card or store-credit used for the original purchase. Please retain the gift card, e-gift card and/or store credit after your online purchase, for return refunds and future purchases.
QUESTIONS OR COMMENTS?
- You may reach us at: [email protected]
- Forever 21, Inc.
- 3880 N. Mission Rd.
- Los Angeles, CA 90031