FAQ

You do not need to register before placing an order. You may register as soon as you have finished shopping, or check out as a Guest. Our registration process is fast, free, and will save you time for future purchases. Follow the steps here to register your account.

Click here to register your account with Forever 21.

  • You will not be required to re-enter your shipping or billing addresses every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise.
  • You can browse, shop and, if necessary, complete your order at a later time. We'll keep track of the items you've already put in your shopping bag so that when you come back later, you will not have to re-select the items again. Note that placing items to your shopping bag for purchase at a later time does not guarantee item availability.

Follow the instructions here to reset your password.

As soon as you sign in to your account with your email address and password, it will direct you to your account overview to update/edit your account information.

We will offer this function in the future.

We accept the following forms of payment:

  • Visa
  • Master
  • Discover
  • American Express
  • Paypal
  • Afterpay
  • Amazon Pay
  • Forever21 Gift Cards, E-Gift Certificates, and Store Credits issued within the United States

Please read our privacy policy to view the full details on how we protect your privacy and personal information.

Unfortunately we do not restock most of our items. Please visit our Back in Stock section to see what popular items we brought back to our online store. You may also contact your local store to check availability. Both our stores and Customer Service Team will need an item number/product code to confirm availability.

Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.

View our complete size guide for men, women, and kids.

  • You may view the status of your order by logging into your Forever 21 account and clicking on Past Orders. Check your order status with your order number and email address.
  • Click on Track Order at the footer of the page. Make sure to have order # and email address available.
  • Confirmations are sent via email within 30 minutes when
    1. Your order has been received or
    2. Your shipment has been processed, based on the valid email address provided to us.
  • If you did not receive any confirmation emails, please check your email spam filter.
    1. Select Forever21.com as a trusted website domain in your spam filter.
    2. To avoid any duplicate orders, please go to MY ACCOUNT to verify your order has been placed before resubmitting your order.
  • Please allow 24 to 48 hours for your order status to change.
  • If your order has been canceled, please contact your financial institution to verify your payment method
  • If you still need assistance, please contact us.

Forever 21 offers standard delivery, express delivery, next day delivery, and ship-to store for US domestic orders. View all of our shipping options and rates for your desired destination.

Forever 21 ships to all 50 US states, the U.S. territories, P.O. Boxes and APO/FPO addresses. U.S. territories include: American Samoa, Guam, Puerto Rico, and the U.S. Virgin Islands. View our shipping guide to find out if we can ship to your destination.

Forever 21 is not responsible for lost or stolen packages. If you believe your package may have been lost or stolen, please contact the carrier to file a claim. If you need further support, contact our customer service team so we can assist you.

Online purchases are valid for exchange, credit, or refund within 60 days from the ship date either through our returns portal or in store. Online purchase exchanges are only available in store. Your order confirmation contains a barcode to make your return easy and specifies the last day you have to return your merchandise by mail or to one of our stores.

Final sale items cannot be returned or exchanged, unless required by law.

All returned or exchanged items must be unwashed, unworn, and undamaged, with all tags attached. Jewelry must be in its original packaging. All returned items must be accompanied by the return form and customs documents (if applicable).

View our Returns and Exchange Policy for more information.

Please allow 2-3 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. for returns from international and apo/fpo addresses, please allow 4-6 weeks from the return shipped date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement.

Forever 21 Gift cards/e-gift cards are only available for purchase and redemption at any Forever 21 store location in the U.S and U.S territories or forever21.com for US purchases only. Forever 21 can only ship purchases of gift cards/e-gift cards to the U.S or U.S territories. Forever 21 gift cards/e-gift cards are only sold in U.S currency.

  • Check your Gift Card/E-Gift Card balance online by clicking here.
  • Call Customer Service:
    • US Shoppers - 888-494-3837 (Toll Free)
    • International Shoppers - 1-213-741-8257
  • In store, show your gift card to a sales associate

Forever 21 gift cards/ e-gift cards are not valid for International Customers. Forever 21 gift cards / e-gift cards / store credits may not be applied to previously purchased merchandise, or used to pay down a Forever 21 credit card or Forever 21 Visa credit card balance. These cards cannot be used to buy another Forever 21 gift card / e-gift card. You may use up to 10 gift cards / e-gift cards / store credits per transaction.

Forever 21 will replace your gift card /e-gift card/ store credit for the remaining value in our records at the time the card is reported as damaged, lost or stolen if you provide us with the original proof of purchase or receipt. Please contact your local store for any damaged, lost or stolen gift cards.

During checkout, enter both the gift card / e-gift card / store credit number and pin on the back of the gift card / store credit or in the email for your e-gift card that you received from us. If your gift card / e-gift card / store credit balance doesn't cover the total cost of your order, we'll charge the remaining amount to your primary form of payment listed in your account, or to another acceptable form of payment at your request. If the total cost of the order is less than the balance on your gift card(s) / e-gift card(s) / store credit(s), any unused balance will remain on your gift card / e-gift card / store credit.

Yes, our e-gift cards can be redeemed at forever21.com and at any U.S. or U.S territory Forever 21 store locations.

Keep your gift card / e-gift card / store credit until you receive your order and are sure you are satisfied with your purchase. You can return items purchased with gift card / e-gift card / store credit in accordance with Forever 21’s Return & Exchanges Policy. The refund amount will include only the amount paid after any discount or reward was applied to the returned item(s) and will not include any shipping charge paid unless the item was damaged, defective, or the wrong item(s).If you no longer have the gift card / e-gift card / store credit, please contact our customer service.

If you cancel an order that was purchased with a gift card / e-gift card / store credit, the total amount paid for the canceled order will be credited to the original gift card / e-gift card / store credit. If you no longer have the gift card / e-gift card / store credit, please contact our customer service.

No, Forever 21 gift cards / e-gift cards / store credits cannot be used to pay a balance on your Forever 21 credit card or Forever 21 Visa credit card account.

No, you will only be charged the value of the gift card / e-gift card when it is purchased. Forever 21 does not charge shipping or any other fees when you purchase a gift card / e-gift cards or at any time.

No, you will not be able to add or change the value on a gift card / e-gift card / store credit once it has been purchased /issued.

No, you will not be able to add or change the value on a gift card / e-gift card / store credit once it has been purchased /issued.

You must safeguard your gift card / e-gift card / store credit for your own protection. If someone makes a copy of your gift card / e-gift card / store credit and redeems it for the full balance on the card, your card will have no value and Forever 21 is not responsible for replacing any lost value. No matter how many copies are made, the value of the gift card / e-gift card / store credit is tied to that card number. When that number is used to make a purchase, the value of the purchase is deducted from the gift card / e-gift card / store credit.

Yes, you may use up to 10 gift cards / e-gift cards / store credits per transaction. Enter the first card number and pin and click on the "apply" button. Then, a new entry box will display underneath for entering the next card number and pin.

To contact our customer service team, please click here.

Forever 21 works with Global-e to ship international orders made on the Forever 21 site. With Global-e, we are pleased to provide an enhanced optimized shopping experience for customers in more than 61 countries and territories, with support for many more coming soon. As an international shopper, you now have access to our expansive global catalog, additionally you get the benefit of seeing product prices in your local currency, guaranteed order totals at checkout and no hidden fees, express international shipping, and much more. For a list of available shipping countries and shopping currencies, please visit Forever21.com/us/shop and select the country of your choice.

Global-e is a trusted global ecommerce vendor whose solution allows Forever 21 to provide the best possible user experience to our international customers. Global-e will be the company that you contract with for any international purchase of Forever 21 products and will handle and process your payment. Approved international carriers will deliver your packages.

Global-e currently supports billing in 150 currencies worldwide, with more being added on an ongoing basis. Please visit Forever21.com/us/shop and select your country and currency preferences. You will be able to see products priced in your selected currency for the international destinations currently supported.

Currently, Global-e supports: Alipay, AmazonPay, American Express, ApplePay, Diners, Discover, JCB, Klarna, Mastercard, Paypal, Visa and other payment options.

Once you add items to your basket and enter the check-out process, Global-e will calculate and display the order total in your preferred currency, including all shipping costs from the United States to your selected international destination. This total may also include any applicable duties and taxes imposed by Customs and revenue authorities in the destination country.

Duties (or Customs tariffs) are set by the destination country Customs authorities and determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that Global-e supports. International taxes (such as Value Added Tax or VAT) are set by the destination country. If you wish to pre-pay duties and taxes, select the Delivery Duties Paid (DDP) option at checkout and will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order within the Global-e international checkout page.

Not if you pre-pay duties and taxes, by selecting the Delivery Duties Paid (DDP) option at checkout. In that case, you will be provided with a guaranteed order total in your chosen currency and no additional costs will be due upon delivery. However, if you do not select the DDP option, you will be responsible for paying duties and taxes to the carrier upon delivery. If you are asked to pay additional fees after prepaid duties and tax, please contact customer support.

International shipping is determined by a number of factors including, the number of items you are purchasing, the weight of the items and the destination country. International shipping will be calculated and guaranteed during the Global-e international checkout based on the items you are purchasing and your shipping destination.

The following is a summary of the delivery window for international orders. You will be quoted a specific delivery window at the time of checkout which is based on your selected destination country and the shipping methods available for the items in your shopping cart.

Destination Express Delivery
Asia Pacific 2-5 business days
Australia 3-5 business days
Brazil 2-4 business days
Bermuda and the British Virgin Islands 3-5 business days
Caribbean and Central America 2-4 business days
Europe and the United Kingdom 2-4 business days
Egypt 3-5 business days
New Zealand 5-7 business days
Russia 3-5 business days
South Africa 3-5 business days
South America 2-5 business days

Your payment method will be billed by Global-e when your international order is shipped.

Your credit card will be billed by Global-e and your billing statement will read "Global-e/Forever 21".

No. The purchase or redemption of gift cards and e-gift cards for international purchases is currently not available.

If there are any items that cannot be exported from the United States or imported into your destination country selection, Global-e will notify you during the checkout process.

You can use Global-e to receive a guaranteed order total for an order that is shipping internationally, but still pay in USD using a U.S. credit card. This also works if you are traveling or living abroad. To have your order shipped to an international destination, select the change country option on our home page.

At this time, we cannot ship to APO | FPO addresses.

You can track the progress of your international package(s) here.

Please contact us at [email protected] or 1-213-741-8257 and Forever 21 Customer Service will gladly assist you with any questions relating to your international order.

Exchanges are not available at this time. Please return items and place a new order.

If for any reason you are dissatisfied with your purchase, returns (with the exception of items or promotions marked “Final Sale”) are accepted within 60 days of the ship date. Final Sale items are ineligible for a return or refund. Your packing slip provides a postmark date that specifies the last day you have to return your merchandise by mail. If you choose to return an item, Global-e will provide you with a refund of the original merchandise price (minus any return shipping charges and any duties and taxes originally paid on the item) in the same currency and using the same exchange rate as your original order. Please note that you will still be responsible for the original shipping charges (you will not be reimbursed for any amount you paid in shipping charges for the initial delivery of the merchandise). Returned merchandise must not be worn, altered or washed and all original tags must be attached. Merchandise must be returned in original packaging. Footwear returns must be packaged in a standard brown box with the original shoe box in its original condition placed inside. All returned items must be accompanied by the packing slip from the order and customs documents (if applicable).

To start your returns process, please go to the Global-e returns portal and follow the instructions provided. For your convenience, you may create a prepaid return shipping label and drop off to the nearest carrier shipping location. If you have questions or need assistance with making a return, please contact us at [email protected] or (213) 741-8257. We will provide you with further instructions on where returns should be sent and the amount you will be refunded not including any duties and taxes originally paid. Refunds for returned items will be credited to you by Global-e in the same currency as your original order in the form of the original payment. The cost of return shipping will be deducted from your refund. Original shipping charges will not be refunded.

No. At this time, Forever 21 International retail store locations cannot accept returns from online orders through Global-e. International online purchases cannot be returned to physical stores.