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Privacy Policy
(Effective Date: May 23, 2017)

This Privacy Policy (this “Privacy Policy”) tells you how Forever 21 Asia E-Commerce Ltd, 36/F Tower Two Times Square, 1 Matheson Street, Causeway Bay, Hong Kong, Forever 21 Commercial (Shanghai), Ltd., No. 233 E. Nanjing Road, 1 – 4 Floors, Huangpu District, Shanghai, China, and Forever 21, Inc., 3880 N. Mission Rd. Los Angeles, CA 90031 (collectively, “Forever 21“, “us” or “we“) collects, uses and shares information we collect on our website www.forever21.com/gl/shop (the “Site”) and all other internet properties operated by Forever 21 that link to this Privacy Policy (collectively, the “Sites“). This Privacy Policy also applies to our fashion marketing and sales activities, including sales through our store locations in Australia, China, Hong Kong, Japan, Korea, Singapore, and Taiwan, under our brands Forever 21, Fashion 21, XXI, XXI Forever, Love & Beauty, Life in Progress, 21 Men, and F21 Red. For information about our privacy practices for Forever 21 mobile applications, please download the Forever 21 app to view the Privacy Policy.

We understand the importance that our customers place on privacy and have designed this Privacy Policy to describe our information-gathering and dissemination practices. You agree to this Privacy Policy when you: 1) access or use any Site; and/or 2) agree to receive e-mail from us. If you do not agree to this Privacy Policy, please do not use this Site.

Please note that we reserve the right to review and update this Privacy Policy from time to time. If we make any material changes to the Privacy Policy, we will notify you by means of a general notice on the Sites prior to the change taking effect and/or take any other action as required under applicable law. If you use a Site after the updated Privacy Policy becomes effective, you will be deemed to have agreed to the amended Privacy Policy.

This Privacy Policy addresses the following:

  1. Information that we collect about you.
  2. Cookies and other tracking technology that we use.
  3. What we do with the information that we collect.
  4. With whom we share the information we collect.
  5. Our opt-out policy.
  6. Our policy on correcting and updating Personal Information, making a complaint about our handling of your Personal Information, and deactivation of your account.
  7. Miscellaneous.
INFORMATION THAT WE COLLECT ABOUT YOU

Information Provided by You Upon Registration. When you register for an account on a Site, we may collect the following information that allows us to identify you (from this data and other information which we have or are likely to have access) (“Personal Information“):

  1. Name
  2. E-mail address
  3. ZIP/Postal Code
  4. Home Phone
  5. Mobile Phone
  6. Credit card number
  7. Billing address
  8. User Name

Information Provided When You Contact Us. We may collect Personal Information that you voluntarily provide to us when you contact us with a question or comment about our products and services. We generally collect one or more of the following types of Personal Information when you contact us with a question or comment or request information from us about our products and services:

  1. Name
  2. E-mail address
  3. Phone Number
  4. Purchase Order

Providing your Personal Information is voluntary. However, if you do not provide us with the Personal Information described above, we may not be able to provide you with our services or respond to your questions or comments.

Information Provided When You Shop at Our Stores. When you shop at one of our stores, we may collect Personal Information that you voluntarily provide to us before or after you make a purchase in connection with marketing activities such as signing up to our newsletter. During your purchase, we may collect the following information that allows us to process your transaction:

  1. Name
  2. E-mail address
  3. Phone Number
  4. Purchase Order
  5. Credit card number

Providing your Personal Information is voluntary. However, if you do not provide us with the Personal Information described above, we may not be able to provide you with our services or respond to your questions or comments.

Information Provided When You Apply for a Job with Us. When you apply for a job with us, we collect your name, address, phone number, email address, previous work experience, references and other personal information about your background and experience.

Passively Collected Information. When you access our Sites, we automatically collect your computer or device’s internet protocol (IP) address and other technical information about your computer or device and website usage, such as your browser type and version, time zone setting, and operating system and platform. We may also collect information about you through social media sites you use to access our Site depending the permissions you have given for access to your information. We also use cookies on our Sites; for more information, please see the “Cookies and Other Tracking Technologies” section below.

Information Collected From Our Partners. We may partner with our third party resellers to receive information about you, such as name and contact information. This helps us to fulfill your service requests and/or to provide you with services that may be of interest to you. If required by local law, we require all third party resellers to comply with written consent regulations that guarantee you have given permission for us to obtain your information.

COOKIES AND OTHER TRACKING TECHNOLOGIES THAT WE USE

We and our service providers use cookies, beacons, embedded scripts and local shared objects in connection with the Sites.

  • Cookies are small text files that are stored on your computer or device when you visit our websites. Cookies allow a website to recognize a particular device or browser. The use of cookies is a standard practice among websites to collect information about visitors’ activities while using the website.
  • Beacons are small graphical images (also known as “pixel tags” or “clear GIFs”) that may be included on our Sites and typically work in conjunction with cookies to identify our users and user behavior.
  • An embedded script is programming code that is designed to collect information about your interactions with the Site, such as the links you click on. The code is temporarily downloaded onto your computer or device from our web server or a third-party service provider, is active only while you are connected to the Site, and is deactivated or deleted thereafter.
  • Local Shared Objects. Local shared objects (or Flash cookies) are pieces of data that websites which use Adobe Flash may store on a user’s computer or device. Third parties with whom we partner to provide certain features on our Sites or to display advertising based upon your web browsing activity use local shared objects. Various browsers may offer their own management tools for removing local shared objects. In addition, you may manage Flash cookies by clicking here.

The above technologies are used in analyzing trends, administering the Sites, services and products, tracking users’ movements around the Sites and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We use cookies to remember users’ settings, market products and services to users, and for authentication purposes. To manage the cookies that are placed on your computer, you may configure your internet browser to refuse, accept or delete cookies from our Sites at any time. Some of the cookies we use may be more persistent in nature. These persistent cookies may not be deleted when other cookies are deleted. Please check your browser and browser settings to determine where these types of cookies are stored and whether and how they may be deleted. The help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable most cookies altogether. Please note that if cookies are disabled or removed, not all features of our Sites will operate as intended.

Third-Party Advertising Services: We partner with third parties that may use technologies such as cookies (and local stored objects as described above) to gather information about your activities on the Sites and elsewhere on the Internet in order to provide you with relevant advertising based upon your browsing activities and interests. This type of advertising is sometimes called interest-based advertising. No personally-identifiable information is collected or used in this process. If you wish to not have this information collected and used for interest-based advertising, you may opt-out by clicking here for partners that participate in the TRUSTe opt-out tool (or if located in the European Union click here). If you wish to opt-out from this type of advertising for companies that participate in the Network Advertising Initiative, please click here. If you wish to opt-out from this type of advertising for companies that participate in the Digital Advertising Alliance (“DAA”), you can do so here. Please note that this does not opt you out of being served ads. You will continue to receive generic ads. Forever 21 adheres to the DAA’s Self-Regulatory Principles.

Third-Party Analytics: We may also use service providers, such as Google Analytics, that may use cookies or other technologies to collect information about your online activities across this and other sites over time for non-advertising purposes such as those described above. To learn more about how Google Analytics collects and processes data and the choices Google may offer to control these activities, you may visit http://www.google.com/intl/en/policies/privacy/partners/.

  • Google Analytics - To help facilitate the delivery of relevant content, we use Google Analytics and have implemented the following Google Advertising Features: Remarketing, Impression Reporting, and Demographics and Interest Reporting. We use Google Analytics cookies and other Google advertising cookies. You can opt out of the Google Analytics Advertising Features we use by indicating your preference using the interest-based opt-out link here. Google also provides a complete privacy policy, and instructions on opting out of Google Analytics here. Note that Google’s opt-out mechanism is specific to Google activities and does not affect the activities of other ad networks or analytics providers that we may use.
WHAT WE DO WITH THE INFORMATION WE COLLECT

We may use Personal Information that we collect in the following ways:

  • Information Provided by You Upon Registration and Making a Purchase Online or at Our Stores. We may use this Personal Information to administer your access to a Site, verify your identity, and provide our products or services to you.
  • Information Provided When You Contact Us. We may use this Personal Information to understand and respond to your question or comment.
  • An General Uses. We may also use your Personal Information to improve and personalize your experience with us, and, with your consent where necessary, send you information about us and keep you informed of our other products and services that may be of interest to you.
  • Passively Collected Information. We use passively collected information to monitor and maintain the performance of our Sites, analyze trends, usage and activities in connection with our services, validate users and ensure their technological compatibility with users, and optimize our marketing efforts.
  • Aggregate data. We may use your Personal Information to create aggregate data which does not include any Personal Information and which cannot be used to identify you. For example, aggregate data may include data that describes the general demographics, usage or other characteristics of a Site’s users. We reserve the right to transfer and/or sell aggregate or group data about a Site’s users for lawful purposes.
  • Direct Marketing. We intend to use your name and contact information to contact you by email and/or post about our fashion merchandise and services. Your consent is required before we do so. If you no longer want us to use your Personal Information for marketing purposes, please contact f21globalstore-en@forever21inc.com.

Lastly, we support Do Not Track browser settings and do not currently participate in any "Do Not Track" frameworks that would allow us to respond to signals or other mechanisms from you regarding the collection of your personal information or non-personal information.

International Transfers of Personal Information. The Personal Information that we collect from you may be transferred to, and stored at a destination outside your country, including China, the U.S., and Hong Kong SAR. It may also be processed by staff operating outside your country, who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the provision of support services. By submitting your Personal Information, you agree to this transfer, storing or processing. This transfer, storage and processing will allow us to process your orders or offer you additional services from Forever 21, all to which you have expressed interest in receiving. These companies are authorized to hold and to use your Personal Information only as necessary to provide these services to us. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. If you are from the EEA or other regions with laws governing data collection and use that may differ from U.S. law, please note that you are transferring your personal information to Hong Kong, China, or the U.S. which do not have the same data protection laws as the EEA and may provide more limited recourse mechanisms, including dissimilar or, at times, weaker data protection rights. With knowledge of these risks, by providing your personal information you consent to: (i) the use of your personal information for the uses identified above in accordance with this Privacy Policy; and (ii) the transfer of your personal information outside your country, including to China, the U.S., and Hong Kong SAR as indicated above. Your consent to the transfer of your Personal Information is voluntary. However, if you do not consent to the transfer described above, we may not be able to provide you with our services or respond to your questions or comments.

WITH WHOM WE SHARE THE INFORMATION WE COLLECT

We may share your Personal Information with third parties located within or outside your country as described in this Privacy Policy or otherwise with your permission. We reserve the right to transfer and/or sell other data, including aggregate or de-identified data derived from Personal Information, for lawful purposes in our discretion.

  • We may share Personal Information with affiliated businesses.
  • Service Providers. We, like many businesses, sometimes hire other companies (“Service Providers“) to perform certain business-related functions, being the following: order processing, mailing information, maintaining databases, and hosting services. The Service Providers we work with are GlobalPay, Rackspace, Google Analytics, Hanjin Express, Sagawa Express, FedEx, and Oracle. When we employ a Service Provider to perform a function of this nature, we provide it with the information that it needs to perform its specific function, which may include Personal Information and other information that you provide to us via a Site. These companies are authorized to hold and to use your Personal Information only as necessary to provide these services to us.
  • Third Parties for Marketing Purposes. We intend to, with your consent where necessary, share your name and contact information [and any other information] with Service Providers, etc. to enable them to market our merchandise and services to you. By providing your Personal Information, you consent to this sharing of your Personal Information to third parties for marketing purposes. If you no longer want us to provide your Personal Information to the above third parties for marketing purposes, please contact f21globalstore-en@forever21inc.com.
  • Legal Requirements. We may disclose Personal Information if required or permitted to do so by law or in the good faith belief that such action is necessary to (a) comply with a subpoena or similar legal obligation, (b) protect and defend our rights or property, (c) act in urgent circumstances to protect the personal safety of users of any Site or the public, (d) protect against legal liability, or (e) or as otherwise required or permitted by law, to the extent allowed by the laws of the relevant jurisdictions.
  • Business Transfers. As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution, total or partial sale of assets in bankruptcy or similar event, Personal Information may be part of the transferred assets.
  • Some of our pages utilize framing techniques to serve content to you from our partners while preserving the look and feel of our Sites. When you interact with content from our partners displayed on our Site, please be aware that you are providing your Personal Information to these third parties and it will be governed by their respective privacy policies.
  • We may disclose your Personal Information to parties located outside of the country in which you are resident, including China, the U.S., and Hong Kong SAR We will take all reasonable steps to ensure that the offshore recipients do not breach any applicable laws and regulations on privacy.

Your consent to the transfers of your Personal Information to our affiliated businesses and Service Providers is voluntary. However, if you do not consent to the transfer(s) described above, we may not be able to provide you with our services or respond to your questions or comments.

OUR OPT-OUT POLICY

Sharing with Third Parties for Marketing. As noted above, we may disclose your information to third parties for their direct marketing purposes. If you would like to opt out of such disclosures, please contact us at privacy@forever21.com.

Email Marketing. As noted above, we may, with your consent where necessary, send you newsletters or marketing communications from time to time. If you have opted in to receive newsletters or marketing communications from us or to have your email shared with third parties and wish to opt-out, please use the “unsubscribe” mechanism provided in the communication (such as the “unsubscribe” link at the bottom of the marketing email) or send an e-mail to privacy@forever21.com along with the information necessary for us to process your request.

Direct Mail. To stop receiving direct mail from us, fill out the form here with the words “DIRECT MAIL OPT-OUT” in the subject line, or select the "unsubscribe" facility at the bottom of the marketing email.

Service-Related Announcements. We will also send you service-related email announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. You do not have an option to opt out of these emails, which are not promotional in nature.

OUR POLICY ON CORRECTING AND UPDATING PERSONAL INFORMATION AND DEACTIVATING YOUR ACCOUNT

You have the right to request access or correction to your Personal Information. You may request to review, make duplications, supplement, access, correct, update, discontinue the collection, processing or use of, or delete, your Personal Information, or deactivate your account, by our Data Privacy Officer at privacy@forever21.com with information necessary for us to process your request. We will respond to your request to access your Personal Information within 30 days. We may need to verify your identity before granting access to Personal Information in our custody or control. Please see below regarding our retention policy.

You may also make a complaint about how your Personal Information is being handled, by contacting us in writing at privacy@forever21.com. We will respond to your complaint as soon as reasonably possible, and in any case within 30 days. If you are not satisfied with our response, you may contact your regulator.

MISCELLANEOUS

Links to Other Websites. The Sites may contain links to third party owned and/or operated websites. We are not responsible for the privacy practices or the content of such websites. We suggest that you contact these third parties directly for information regarding their privacy, security and data collection and distribution policies prior to providing them with any information.

Blogs and Public Features of the Sites. Some of our Sites offer publicly accessible blogs, community forums, or public comments sections. You should be aware that any Personal Information you submit there can be read and collected by other users of these forums and could be used to send you unsolicited messages and for other purposes. Our blog and comments section of our Sites are managed by a third party application that may require you to register to post a comment. We do not have access or control of the information posted to the blog. NONE OF THE INFORMATION THAT YOU PROVIDE USING THESE FEATURES IS PROTECTED BY THIS PRIVACY POLICY. WE ARE NOT RESPONSIBLE FOR THE PERSONAL INFORMATION YOU CHOOSE TO SUBMIT IN THESE FORUMS OR THE USE OF THAT INFORMATION BY ANY THIRD PARTY. You will need to contact or log into the third party application if you want the Personal Information that was posted to the comments section removed. To learn how the third party application uses your information, please review their privacy policy.

Social Media Widgets. Our Sites may include social media features, such as the Facebook Like button and widgets such as the share this button or interactive mini-programs that run on our Sites. These features may collect your IP address, which pages you are visiting on our Sites, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Sites. Your interactions with these features are governed by the privacy policy of the company providing them.

Security and Retention. We take commercially reasonable steps to help protect Personal Information from loss, misuse, unauthorized access, disclosure, alteration and destruction. However, no Internet or e-mail transmission is ever fully secure or error free. In particular, e-mail sent to or from a Site may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail. Please keep this in mind when disclosing any Personal Information to us or to any other party via the Internet. The security of your Personal Information is important to us. When you enter sensitive information (such as a credit card number) on our order forms or login credentials (such as username and password) on our platform login, we encrypt the transmission of that information. Your Personal Information will be stored in China, the U.S., and Hong Kong SAR, and will be subject to laws applicable in that country. If you have any questions about security on our Sites, you can contact us at privacy@forever21.com. We may retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes and enforce our agreements. If we learn of a security systems breach we may attempt to notify you electronically so that you can take appropriate protective steps. By using the Sites or providing personal information to us, you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of the Sites. We may post a notice on the Sites if a security breach occurs. We may also send an email to you at the email address you have provided to us in these circumstances. Depending on where you live, you may have a legal right to receive notice of a security breach in writing.

Children’s Privacy. Visitors under 14 years of age in the Republic of Korea, 20 years of age in the Republic of China (Taiwan) (unless you have parental consent), 18 years of age in the People's Republic of China, (excluding Hong Kong, Macau and Taiwan) or 15 years of age in Australia (unless you have parental consent), or 16 years of age in the Socialist Republic of Vietnam (unless you have parental consent) or 13 years of age in all other countries ("Minimum Age"), are not permitted to use and/or submit their Personal Information at any Site. We do not knowingly solicit or collect information from visitors below the Minimum Age in your country. If you are below the Minimum Age in your country, please do not submit any information to us. In the event that we learn that a person below the Minimum Age in the relevant country has provided us with personal information, we will delete such personal information. We encourage parents and guardians to spend time online with their children and to participate and monitor the interactive activities of their children.

Assignment. In the event that all or part of our assets are sold or acquired by another party, or in the event of a merger, you grant us the right to assign the personally identifiable and non-personal information collected via the Sites.

Disputes, Agreement to Arbitrate, and Choice of Law. By using the Sites, you and Forever 21 agree that, if there is any controversy, claim, action, or dispute arising out of or related to your use of the Sites, or the breach, enforcement, interpretation, or validity of this Privacy Policy or any part of it ("Dispute"), both parties shall first try in good faith to settle such Dispute by providing written notice to the other party describing the facts and circumstances of the Dispute and allowing the receiving party 30 days in which to respond to or settle the Dispute.

Notice shall be sent:

  • (1) to Forever 21 at:
  • Forever 21 Asia E-Commerce Ltd
  • c/o Forever 21, Inc
  • 3880 North Mission Road
  • Los Angeles, CA 90031

OR

  • Forever 21 Asia E-Commerce Ltd
  • ATTN: Privacy Policy Dispute
  • 36/F Tower Two Times Square
  • 1 Matheson Street
  • Causeway Bay, Hong Kong
  • (2) to you at your last-used billing address or the billing and/or shipping address in your online profile.

Both you and Forever 21 agree that this dispute resolution procedure is a condition precedent that must be satisfied before initiating any litigation or filing any claim against the other party. IF ANY DISPUTE CANNOT BE RESOLVED BY THE ABOVE DISPUTE RESOLUTION PROCEDURE, YOU AGREE THAT THE SOLE AND EXCLUSIVE JURISDICTION FOR SUCH DISPUTE WILL BE DECIDED BY BINDING ARBITRATION ON AN INDIVIDUAL BASIS. ARBITRATION ON AN INDIVIDUAL BASIS MEANS THAT YOU WILL NOT HAVE, AND YOU WAIVE, THE RIGHT FOR A JUDGE OR JURY TO DECIDE YOUR CLAIMS, AND THAT YOU MAY NOT PROCEED IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE CAPACITY. Other rights that you and we would have in court will not be available or will be more limited in arbitration, including discovery and appeal rights. All such Disputes shall be exclusively submitted to JAMS (www.jamsadr.com) for binding arbitration under its rules then in effect before one arbitrator to be mutually agreed upon by both parties.

The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute arising under or relating to the interpretation, applicability, enforceability, or formation of this Privacy Policy, including any claim that all or any part of this Privacy Policy is void or voidable.

This Privacy Policy has been made in, and shall be construed in accordance with, the laws of the State of California, or local law as required by local regulations, without giving effect to any conflict of law principles. The parties acknowledge that this Privacy Policy evidences a transaction involving interstate commerce. Notwithstanding the provision in the preceding paragraph with respect to applicable substantive law, any arbitration conducted pursuant to the terms of this Privacy Policy shall be governed by the Federal Arbitration Act (9 U.S.C. §§ 1-16).

Trademark Notice. Forever 21, Fashion 21, XXI, XXI Forever, Love & Beauty, Life in Progress, 21 Men, F21 Red, and its related domains (including, but not limited to, www.forever21.com/gl/shop and www.forever21.com) are tradenames and/or trademarks of Forever 21, Inc. and its affiliates.

Contacting Us. Our “contact us” page contains e-mail links that allow you to contact us directly with any questions or comments that you may have. If you have any questions about this Privacy Policy or our privacy practices, please feel free to contact us at privacy@forever21.com or at:

  • Forever 21 Asia E-Commerce Ltd
  • ATTN: Privacy
  • 36/F Tower Two Times Square
  • 1 Matheson Street
  • Causeway Bay, Hong Kong

OR

  • Forever 21 Commercial (Shanghai) Ltd
  • No. 233 E. Nanjing Road,
  • 1-4 Floors, Huangpu District,
  • Shanghai, China

OR

  • Forever 21 Asia E-Commerce Ltd
  • c/o Forever 21, Inc
  • 3880 North Mission Road
  • Los Angeles, CA 90031
Terms & Conditions
(Effective Date: May 23, 2017)

Welcome to the FOREVER 21 website at Forever21.com/gl/shop (the "Site"). Please read these Terms of Use (“Terms”) carefully before using the Site.

Your access to and use of the Site is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Site.

Ability to use the site

In order to accept the Terms and to use the Site, you must be at least 18 years of age, but at least 20 years of age in Japan and the Republic of China (Taiwan); or if you have parental consent, at least 15 years of age in Australia or otherwise 13 years of age in all other countries ("Minimum Age"). The Site is not intended for users under the Minimum Age. You hereby affirmatively represent that (a) you are at least the Minimum Age in the applicable country; (b) you have the consent of your parent(s) to use the Site if you are under the Minimum Age based on your country; (c) you have all the applicable rights and authority to grant FOREVER 21 the rights granted in these Terms; and (d) you have read, understood, and agree to be bound by these Terms. If you are not at least the Minimum Age, do not have parental consent, or you do not agree to all the terms and conditions of these Terms, you may not use the Site.

Use restrictions

You understand and accept that all information, data, text, software, music, sound, photographs, graphics, audio, video, message or other material appearing on this Site (collectively, “Content”) are owned by FOREVER 21 or its licensors. You are expressly prohibited from using any Content without the express written consent of FOREVER 21 or its licensors. Except as otherwise stated in these Terms, none of the Content may be reproduced, adapted, distributed, republished, downloaded, displayed, posted, transmitted, or copied in any form or by any means, without the prior written permission of FOREVER 21, and/or the appropriate licensor. Permission is granted to display, copy, distribute, and download the Content on this Site solely for personal, non-commercial use provided that you make no modifications to the Content and that all copyright and other proprietary notices contained in the Content are retained. You may not, without FOREVER 21's express written permission, 'mirror' any Content contained on this Site or any other server. Any permission granted under these Terms terminates automatically without further notice if you breach any of the above terms. Upon such termination, you agree to immediately destroy any downloaded and/or printed Content. Any unauthorized use of any Content contained on this Site may violate domestic and/or international copyright laws, the laws of privacy and publicity, and communications regulations and statutes.

ANY USE OF THE SERVICES NOT SPECIFICALLY PERMITTED UNDER THESE TERMS IS STRICTLY PROHIBITED.

Change in terms

We may from time to time change the terms that govern your use of our Site. We may change, move or delete portions of, or may add to, our Site from time to time. If we make material changes to the Terms, we will notify you by email or through a message posted on the Site. Your continued use of our Site following any such change constitutes your agreement and affirmative acceptance to follow and be bound by the modified Terms. If you do not agree to, or cannot comply with, the Terms as modified, you must stop using the Site.

Trademarks

FOREVER 21 is a registered trademark, service mark, and/or trade name of Forever 21, Inc. All other trademarks, service marks, and trade names contained in the Site are the properties of the respective owners. FOREVER 21 disclaims any proprietary interest in trademarks, service marks and trade names other than its own. No use of these marks may be made without the prior written authorization of FOREVER 21, except as necessary to accurately identify the products or services of FOREVER 21.

Submission of content; comments, images, videos and other content

To the extent permitted by local law, for any content you provide to FOREVER 21, on or by this Site, or otherwise disclose, submit or offer in connection with your use of this Site, or other sites such as Facebook or Instagram that may interact with this Site, including comments, ideas, images, photographs, video clips, audio clips, graphics, tags, data, materials, information, and other submissions, including submissions with any hashtags such as #F21xME or #F21xMusic (collectively, 'User Content'), you specifically grant us a non-exclusive, transferable, sub-licensable, royalty-free, fully paid up, worldwide license (but not the obligation) to use any User Content that you post on or in connection with FOREVER 21 (“IP License”). The IP License includes, for example and without limitations, the right and license to store, use, reproduce, modify, edit, adapt, publish, translate, create derivative works from, distribute, perform and display such material (in whole or part) worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed, in both digital and physical owned channels, and will not be limited in any way in its use or modifications to the submission, whether for commercial purposes or not, of the User Content. In certain circumstances FOREVER 21 may also share your contribution with trusted third parties. You are also granting us a non-exclusive, transferable, sub-licensable, royalty-free, fully paid up, worldwide license (but not the obligation) to use your name, likeness, personality, voice, or any other materials or information you provide to FOREVER 21 in connection with your content.

In case any moral or other rights cannot be assigned under the applicable laws, you agree not to exercise such rights against FOREVER 21, its parent or affiliated companies, its business partners, or other individuals or entities designated by FOREVER 21.

FOREVER 21 is not and shall not be under any obligation (1) to maintain any User Content in confidence; (2) to pay you any compensation for any User Content; (3) to credit or acknowledge you for User Content; or (4) to respond to any User Content.

You understand and agree that it is your obligation to make sure the User Content you submit to the Site must not violate the rights of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You also understand and agree that User Content you submit to the Site must not be and will not contain libelous or otherwise unlawful, abusive, obscene, or otherwise objectionable material in FOREVER 21’s sole discretion.

You are and shall remain solely responsible for any User Content you submit on the Site. You agree that FOREVER 21 may use and/or disclose information about your demographics and use of the Site in any manner that does not reveal your identity.

By participating in Site sweepstakes, contests, promotions, and/or requesting promotional information or product updates, you agree that FOREVER 21 may use your information for marketing and promotional purposes.

When you publish content or information using the “Public” setting, it means that you are allowing everyone, including other Website users, to access and use that information, and to associate it with you (i.e. your name and profile picture). We advise that you never reveal any personal information about yourself or anyone else (telephone number, home address, business address, delivery address or email address or any other details that would allow you to be personally identified).

If you do not want to grant FOREVER 21 the permission set out above on these terms, please do not submit User Content.

F21 Promo alerts - Mobile terms & conditions (only for users in South Korea & in the People's Republic of China)

To opt in to Forever 21’s mobile text messaging services, text "F21" to 38056. After an initial confirmation SMS message, you will receive 5 SMS messages per month. We may use autodialer or non-autodialer technology to send the SMS messages to the mobile phone number you supply when you opt in. Message and Data Rates May Apply. To stop a service at any time, reply STOP to 38056. Once your telephone number is removed from our system, you will receive a final confirmation message and no further messages will be sent to your cell phone or mobile device. To request more information, reply HELP to any message.No remuneration is implied or offered. News and data delivered are believed to be accurate at the time of delivery. For Support call +1 (888)494-3837. The mobile operators participating in this campaign are AT&T, T-Mobile®, Verizon Wireless, Sprint, Boost, Alltel, U.S. Cellular, Cellular One, MetroPCS, InterOp, Cellular Com, C Spire Wireless, Cricket, Virgin Mobile, and Cincinnati Bell. If your mobile operator is not participating, you will not receive a reply to your messages. Some operators may not support some services at the prices offered. Pre-paid users may not be able to participate – Check with your mobile operator. Forever 21 respects your right to privacy. Click here to review our Privacy Policy.

SUPPORT: Reach us at +1 (888) 494-3837

Forever 21's communications to you

If you have given your consent to receive marketing materials from us and have not withdrawn that consent, you agree that FOREVER 21 may send electronic mail to you for the purpose of advising you of changes or additions to this Site, about any of FOREVER 21's products or services (with your consent where necessary), or for such other purpose(s) as FOREVER 21 deems appropriate in accordance with applicable laws.

Contests/promotions

Any contests or promotions described or posted on this Site shall be governed by the rules regulating such event.

Product information

Most Forever 21 products displayed at the Site are available in select Forever 21 stores while supplies last. In some cases, merchandise displayed for sale at the Site may not be available in Forever 21 stores. To the extent permitted by applicable laws, the prices displayed at the Site are quoted in U.S. Dollars and are valid and effective only online.

Colors

We have made every effort to display, as accurately as possible, the colors of our products that appear at the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

Links to other web sites & services

To the extent that this Site contains links to outside services and resources, the availability and content of which Forever 21 does not control, any concerns regarding any such service or resource, or any link included on the Site, should be directed to the particular outside service or resource. Forever 21 has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services.

Disclaimer

YOU MAY HAVE RIGHTS IN RELATION TO OUR GOODS AND SERVICES THAT CANNOT BE EXCLUDED. TO THE EXTENT APPLICABLE LOCAL LAW SPECIFICALLY AND EXPRESSLY PROHIBITS SUCH EXCLUSIONS, THOSE SUCH EXCLUSIONS SET FORTH BELOW MAY NOT APPLY TO YOU.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAWS, THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN 'AS IS' BASIS WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OR CONDITIONS OF TITLE, NONINFRINGEMENT, IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAWS, YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE, AND THAT FOREVER 21 SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE.

Inaccuracy Disclaimer

From time to time there may be information on the Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions or availability. To the maximum extent permitted by applicable laws, we reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).

Return Policy

If you are not completely satisfied with your Forever 21.com purchase, you may return it with your invoice to any Forever 21 store or by mail. Please see our Return Policy for details.

Indenmnification

To the maximum extent permitted by applicable laws, you agree to defend, indemnify and hold Forever 21 harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, to the extent arising from or related to your use of the Site.

Termination

The Terms are effective unless and until terminated by either you or Forever 21. You may terminate the Terms at any time. Forever 21 also may terminate or suspend access to this Site at any time and may do so immediately without notice, if in Forever 21’s sole discretion you fail to comply with any term or provision of these Terms. These Terms may be automatically terminated by Forever 21 on any of the grounds set out in the section titled "USE RESTRICTIONS" above. Upon any termination of the Terms by either you or Forever 21, you must promptly destroy all Content, downloaded or otherwise, obtained from this Site, as well as all copies of such Content, whether made under the terms of this these Terms or otherwise.

Privacy statement

We take commercially reasonable efforts to keep the information you share with us safe and private. We will not sell or give your personal information to other marketers without your express consent. However, from time to time, we would like your permission to send you sneak previews of new products, or personalized offers or tips. You will be receiving these offers or tips only if you choose to opt-in to these services. We also may ask for comments on how to improve our products or programs. In order to do so, your information may be securely shared with our agencies, which perform these services on our behalf, or safely stored in countries other than where collected. You can easily opt out of these types of communications at any time by contacting us at: f21globalstore-en@forever21inc.com..

Contact us

You may reach us at: f21globalstore-en@forever21inc.com.

  • Forever 21 Asia E-Commerce Ltd
  • 36/F Tower Two Times Square
  • 1 Matheson Street, Causeway Bay,
  • Hong Kong

OR

  • Forever 21 Commercial (Shanghai) Ltd
  • No. 233 E. Nanjing Road, 1-4 Floors
  • Huangpu District
  • Shanghai, China

ENJOY EXPRESS AIR SHIPPING

Orders are packed and shipped Monday-Friday only. Most orders are shipped within 24 hours from the order date. Orders placed on the weekend and select holidays are processed on the next business day. If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed an additional two business days. Orders with out of stock item(s) may take an additional five business days to process and ship. View details

Offer valid online only at forever21 global site from August 22, 2017 09:00 am HKT through September 5, 2017 9:00 am HKT. To redeem online, enter code SAVE5 for 5% off $60; SAVE10 for 10% off $120; or SAVE15 for 15% off $180 at checkout. Limit one code per order. You must be logged into your Forever 21 account with the email address where you received this offer. Offer cannot be combined with any other coupons, discounts, offers, or promotions. Offer not valid on the purchase of sale items, applicable taxes, or shipping and handling charges. Offer is not transferable and not valid for cash or cash equivalent. No adjustments on previous purchases. Items marked “Final Sale” cannot be returned or exchanged. Returns and exchanges are subject to Forever 21’s return policy. Nothing stated herein will affect customers’ legal rights. Forever 21 reserves the right to modify or cancel this promotion at any time without notice.