ENJOY EXPRESS AIR SHIPPING
Orders are packed and shipped Monday-Friday only. Most orders are shipped within 24 hours from the order date. Orders placed on the weekend and select holidays are processed on the next business day. If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed an additional two business days. Orders with out of stock item(s) may take an additional five business days to process and ship. View details
Information Provided by You Upon Registration. When you register for an account on a Site, we may collect the following information that allows us to identify you (from this data and other information which we have or are likely to have access) (“Personal Information“):
Information Provided When You Contact Us. We may collect Personal Information that you voluntarily provide to us when you contact us with a question or comment about our products and services. We generally collect one or more of the following types of Personal Information when you contact us with a question or comment or request information from us about our products and services:
Providing your Personal Information is voluntary. However, if you do not provide us with the Personal Information described above, we may not be able to provide you with our services or respond to your questions or comments.
Information Provided When You Shop at Our Stores. When you shop at one of our stores, we may collect Personal Information that you voluntarily provide to us before or after you make a purchase in connection with marketing activities such as signing up to our newsletter. During your purchase, we may collect the following information that allows us to process your transaction:
Providing your Personal Information is voluntary. However, if you do not provide us with the Personal Information described above, we may not be able to provide you with our services or respond to your questions or comments.
Information Provided When You Apply for a Job with Us. When you apply for a job with us, we collect your name, address, phone number, email address, previous work experience, references and other personal information about your background and experience.
Information Collected From Our Partners. We may partner with our third party resellers to receive information about you, such as name and contact information. This helps us to fulfill your service requests and/or to provide you with services that may be of interest to you. If required by local law, we require all third party resellers to comply with written consent regulations that guarantee you have given permission for us to obtain your information.
The above technologies are used in analyzing trends, administering the Sites, services and products, tracking users’ movements around the Sites and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
Third-Party Advertising Services: We partner with third parties that may use technologies such as cookies (and local stored objects as described above) to gather information about your activities on the Sites and elsewhere on the Internet in order to provide you with relevant advertising based upon your browsing activities and interests. This type of advertising is sometimes called interest-based advertising. No personally-identifiable information is collected or used in this process. If you wish to not have this information collected and used for interest-based advertising, you may opt-out by clicking here for partners that participate in the TRUSTe opt-out tool (or if located in the European Union click here). If you wish to opt-out from this type of advertising for companies that participate in the Network Advertising Initiative, please click here. If you wish to opt-out from this type of advertising for companies that participate in the Digital Advertising Alliance (“DAA”), you can do so here. Please note that this does not opt you out of being served ads. You will continue to receive generic ads. Forever 21 adheres to the DAA’s Self-Regulatory Principles.
We may use Personal Information that we collect in the following ways:
Lastly, we support Do Not Track browser settings and do not currently participate in any "Do Not Track" frameworks that would allow us to respond to signals or other mechanisms from you regarding the collection of your personal information or non-personal information.
Your consent to the transfers of your Personal Information to our affiliated businesses and Service Providers is voluntary. However, if you do not consent to the transfer(s) described above, we may not be able to provide you with our services or respond to your questions or comments.
Sharing with Third Parties for Marketing. As noted above, we may disclose your information to third parties for their direct marketing purposes. If you would like to opt out of such disclosures, please contact us at email@example.com.
Email Marketing. As noted above, we may, with your consent where necessary, send you newsletters or marketing communications from time to time. If you have opted in to receive newsletters or marketing communications from us or to have your email shared with third parties and wish to opt-out, please use the “unsubscribe” mechanism provided in the communication (such as the “unsubscribe” link at the bottom of the marketing email) or send an e-mail to firstname.lastname@example.org along with the information necessary for us to process your request.
Direct Mail. To stop receiving direct mail from us, fill out the form here with the words “DIRECT MAIL OPT-OUT” in the subject line, or select the "unsubscribe" facility at the bottom of the marketing email.
Service-Related Announcements. We will also send you service-related email announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. You do not have an option to opt out of these emails, which are not promotional in nature.
You have the right to request access or correction to your Personal Information. You may request to review, make duplications, supplement, access, correct, update, discontinue the collection, processing or use of, or delete, your Personal Information, or deactivate your account, by our Data Privacy Officer at email@example.com with information necessary for us to process your request. We will respond to your request to access your Personal Information within 30 days. We may need to verify your identity before granting access to Personal Information in our custody or control. Please see below regarding our retention policy.
You may also make a complaint about how your Personal Information is being handled, by contacting us in writing at firstname.lastname@example.org. We will respond to your complaint as soon as reasonably possible, and in any case within 30 days. If you are not satisfied with our response, you may contact your regulator.
Links to Other Websites. The Sites may contain links to third party owned and/or operated websites. We are not responsible for the privacy practices or the content of such websites. We suggest that you contact these third parties directly for information regarding their privacy, security and data collection and distribution policies prior to providing them with any information.
Security and Retention. We take commercially reasonable steps to help protect Personal Information from loss, misuse, unauthorized access, disclosure, alteration and destruction. However, no Internet or e-mail transmission is ever fully secure or error free. In particular, e-mail sent to or from a Site may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail. Please keep this in mind when disclosing any Personal Information to us or to any other party via the Internet. The security of your Personal Information is important to us. When you enter sensitive information (such as a credit card number) on our order forms or login credentials (such as username and password) on our platform login, we encrypt the transmission of that information. Your Personal Information will be stored in China, the U.S., and Hong Kong SAR, and will be subject to laws applicable in that country. If you have any questions about security on our Sites, you can contact us at email@example.com. We may retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes and enforce our agreements. If we learn of a security systems breach we may attempt to notify you electronically so that you can take appropriate protective steps. By using the Sites or providing personal information to us, you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of the Sites. We may post a notice on the Sites if a security breach occurs. We may also send an email to you at the email address you have provided to us in these circumstances. Depending on where you live, you may have a legal right to receive notice of a security breach in writing.
Children’s Privacy. Visitors under 14 years of age in the Republic of Korea, 20 years of age in the Republic of China (Taiwan) (unless you have parental consent), 18 years of age in the People's Republic of China, (excluding Hong Kong, Macau and Taiwan) or 15 years of age in Australia (unless you have parental consent), or 16 years of age in the Socialist Republic of Vietnam (unless you have parental consent) or 13 years of age in all other countries ("Minimum Age"), are not permitted to use and/or submit their Personal Information at any Site. We do not knowingly solicit or collect information from visitors below the Minimum Age in your country. If you are below the Minimum Age in your country, please do not submit any information to us. In the event that we learn that a person below the Minimum Age in the relevant country has provided us with personal information, we will delete such personal information. We encourage parents and guardians to spend time online with their children and to participate and monitor the interactive activities of their children.
Assignment. In the event that all or part of our assets are sold or acquired by another party, or in the event of a merger, you grant us the right to assign the personally identifiable and non-personal information collected via the Sites.
Notice shall be sent:
Both you and Forever 21 agree that this dispute resolution procedure is a condition precedent that must be satisfied before initiating any litigation or filing any claim against the other party. IF ANY DISPUTE CANNOT BE RESOLVED BY THE ABOVE DISPUTE RESOLUTION PROCEDURE, YOU AGREE THAT THE SOLE AND EXCLUSIVE JURISDICTION FOR SUCH DISPUTE WILL BE DECIDED BY BINDING ARBITRATION ON AN INDIVIDUAL BASIS. ARBITRATION ON AN INDIVIDUAL BASIS MEANS THAT YOU WILL NOT HAVE, AND YOU WAIVE, THE RIGHT FOR A JUDGE OR JURY TO DECIDE YOUR CLAIMS, AND THAT YOU MAY NOT PROCEED IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE CAPACITY. Other rights that you and we would have in court will not be available or will be more limited in arbitration, including discovery and appeal rights. All such Disputes shall be exclusively submitted to JAMS (www.jamsadr.com) for binding arbitration under its rules then in effect before one arbitrator to be mutually agreed upon by both parties.
Trademark Notice. Forever 21, Fashion 21, XXI, XXI Forever, Love & Beauty, Life in Progress, 21 Men, F21 Red, and its related domains (including, but not limited to, www.forever21.com/gl/shop and www.forever21.com) are tradenames and/or trademarks of Forever 21, Inc. and its affiliates.
Your access to and use of the Site is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Site.
Ability to use the site
In order to accept the Terms and to use the Site, you must be at least 18 years of age, but at least 20 years of age in Japan and the Republic of China (Taiwan); or if you have parental consent, at least 15 years of age in Australia or otherwise 13 years of age in all other countries ("Minimum Age"). The Site is not intended for users under the Minimum Age. You hereby affirmatively represent that (a) you are at least the Minimum Age in the applicable country; (b) you have the consent of your parent(s) to use the Site if you are under the Minimum Age based on your country; (c) you have all the applicable rights and authority to grant FOREVER 21 the rights granted in these Terms; and (d) you have read, understood, and agree to be bound by these Terms. If you are not at least the Minimum Age, do not have parental consent, or you do not agree to all the terms and conditions of these Terms, you may not use the Site.
You understand and accept that all information, data, text, software, music, sound, photographs, graphics, audio, video, message or other material appearing on this Site (collectively, “Content”) are owned by FOREVER 21 or its licensors. You are expressly prohibited from using any Content without the express written consent of FOREVER 21 or its licensors. Except as otherwise stated in these Terms, none of the Content may be reproduced, adapted, distributed, republished, downloaded, displayed, posted, transmitted, or copied in any form or by any means, without the prior written permission of FOREVER 21, and/or the appropriate licensor. Permission is granted to display, copy, distribute, and download the Content on this Site solely for personal, non-commercial use provided that you make no modifications to the Content and that all copyright and other proprietary notices contained in the Content are retained. You may not, without FOREVER 21's express written permission, 'mirror' any Content contained on this Site or any other server. Any permission granted under these Terms terminates automatically without further notice if you breach any of the above terms. Upon such termination, you agree to immediately destroy any downloaded and/or printed Content. Any unauthorized use of any Content contained on this Site may violate domestic and/or international copyright laws, the laws of privacy and publicity, and communications regulations and statutes.
ANY USE OF THE SERVICES NOT SPECIFICALLY PERMITTED UNDER THESE TERMS IS STRICTLY PROHIBITED.
Change in terms
We may from time to time change the terms that govern your use of our Site. We may change, move or delete portions of, or may add to, our Site from time to time. If we make material changes to the Terms, we will notify you by email or through a message posted on the Site. Your continued use of our Site following any such change constitutes your agreement and affirmative acceptance to follow and be bound by the modified Terms. If you do not agree to, or cannot comply with, the Terms as modified, you must stop using the Site.
FOREVER 21 is a registered trademark, service mark, and/or trade name of Forever 21, Inc. All other trademarks, service marks, and trade names contained in the Site are the properties of the respective owners. FOREVER 21 disclaims any proprietary interest in trademarks, service marks and trade names other than its own. No use of these marks may be made without the prior written authorization of FOREVER 21, except as necessary to accurately identify the products or services of FOREVER 21.
Submission of content; comments, images, videos and other content
To the extent permitted by local law, for any content you provide to FOREVER 21, on or by this Site, or otherwise disclose, submit or offer in connection with your use of this Site, or other sites such as Facebook or Instagram that may interact with this Site, including comments, ideas, images, photographs, video clips, audio clips, graphics, tags, data, materials, information, and other submissions, including submissions with any hashtags such as #F21xME or #F21xMusic (collectively, 'User Content'), you specifically grant us a non-exclusive, transferable, sub-licensable, royalty-free, fully paid up, worldwide license (but not the obligation) to use any User Content that you post on or in connection with FOREVER 21 (“IP License”). The IP License includes, for example and without limitations, the right and license to store, use, reproduce, modify, edit, adapt, publish, translate, create derivative works from, distribute, perform and display such material (in whole or part) worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed, in both digital and physical owned channels, and will not be limited in any way in its use or modifications to the submission, whether for commercial purposes or not, of the User Content. In certain circumstances FOREVER 21 may also share your contribution with trusted third parties. You are also granting us a non-exclusive, transferable, sub-licensable, royalty-free, fully paid up, worldwide license (but not the obligation) to use your name, likeness, personality, voice, or any other materials or information you provide to FOREVER 21 in connection with your content.
In case any moral or other rights cannot be assigned under the applicable laws, you agree not to exercise such rights against FOREVER 21, its parent or affiliated companies, its business partners, or other individuals or entities designated by FOREVER 21.
FOREVER 21 is not and shall not be under any obligation (1) to maintain any User Content in confidence; (2) to pay you any compensation for any User Content; (3) to credit or acknowledge you for User Content; or (4) to respond to any User Content.
You understand and agree that it is your obligation to make sure the User Content you submit to the Site must not violate the rights of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You also understand and agree that User Content you submit to the Site must not be and will not contain libelous or otherwise unlawful, abusive, obscene, or otherwise objectionable material in FOREVER 21’s sole discretion.
You are and shall remain solely responsible for any User Content you submit on the Site. You agree that FOREVER 21 may use and/or disclose information about your demographics and use of the Site in any manner that does not reveal your identity.
By participating in Site sweepstakes, contests, promotions, and/or requesting promotional information or product updates, you agree that FOREVER 21 may use your information for marketing and promotional purposes.
When you publish content or information using the “Public” setting, it means that you are allowing everyone, including other Website users, to access and use that information, and to associate it with you (i.e. your name and profile picture). We advise that you never reveal any personal information about yourself or anyone else (telephone number, home address, business address, delivery address or email address or any other details that would allow you to be personally identified).
If you do not want to grant FOREVER 21 the permission set out above on these terms, please do not submit User Content.
F21 Promo alerts - Mobile terms & conditions (only for users in South Korea & in the People's Republic of China)
SUPPORT: Reach us at +1 (888) 494-3837
Forever 21's communications to you
If you have given your consent to receive marketing materials from us and have not withdrawn that consent, you agree that FOREVER 21 may send electronic mail to you for the purpose of advising you of changes or additions to this Site, about any of FOREVER 21's products or services (with your consent where necessary), or for such other purpose(s) as FOREVER 21 deems appropriate in accordance with applicable laws.
Any contests or promotions described or posted on this Site shall be governed by the rules regulating such event.
Most Forever 21 products displayed at the Site are available in select Forever 21 stores while supplies last. In some cases, merchandise displayed for sale at the Site may not be available in Forever 21 stores. To the extent permitted by applicable laws, the prices displayed at the Site are quoted in U.S. Dollars and are valid and effective only online.
We have made every effort to display, as accurately as possible, the colors of our products that appear at the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.
Links to other web sites & services
To the extent that this Site contains links to outside services and resources, the availability and content of which Forever 21 does not control, any concerns regarding any such service or resource, or any link included on the Site, should be directed to the particular outside service or resource. Forever 21 has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services.
YOU MAY HAVE RIGHTS IN RELATION TO OUR GOODS AND SERVICES THAT CANNOT BE EXCLUDED. TO THE EXTENT APPLICABLE LOCAL LAW SPECIFICALLY AND EXPRESSLY PROHIBITS SUCH EXCLUSIONS, THOSE SUCH EXCLUSIONS SET FORTH BELOW MAY NOT APPLY TO YOU.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAWS, THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN 'AS IS' BASIS WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OR CONDITIONS OF TITLE, NONINFRINGEMENT, IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAWS, YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE, AND THAT FOREVER 21 SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE.
From time to time there may be information on the Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions or availability. To the maximum extent permitted by applicable laws, we reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).
If you are not completely satisfied with your Forever 21.com purchase, you may return it with your invoice to any Forever 21 store or by mail. Please see our Return Policy for details.
To the maximum extent permitted by applicable laws, you agree to defend, indemnify and hold Forever 21 harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, to the extent arising from or related to your use of the Site.
The Terms are effective unless and until terminated by either you or Forever 21. You may terminate the Terms at any time. Forever 21 also may terminate or suspend access to this Site at any time and may do so immediately without notice, if in Forever 21’s sole discretion you fail to comply with any term or provision of these Terms. These Terms may be automatically terminated by Forever 21 on any of the grounds set out in the section titled "USE RESTRICTIONS" above. Upon any termination of the Terms by either you or Forever 21, you must promptly destroy all Content, downloaded or otherwise, obtained from this Site, as well as all copies of such Content, whether made under the terms of this these Terms or otherwise.
We take commercially reasonable efforts to keep the information you share with us safe and private. We will not sell or give your personal information to other marketers without your express consent. However, from time to time, we would like your permission to send you sneak previews of new products, or personalized offers or tips. You will be receiving these offers or tips only if you choose to opt-in to these services. We also may ask for comments on how to improve our products or programs. In order to do so, your information may be securely shared with our agencies, which perform these services on our behalf, or safely stored in countries other than where collected. You can easily opt out of these types of communications at any time by contacting us at: firstname.lastname@example.org..
You may reach us at: email@example.com.