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COPYRIGHT AND/OR TRADEMARK INFRINGEMENT
Your Privacy and the Security of Your Personal Information is Very Important to Us
INFORMATION THAT WE COLLECT ABOUT YOU
Information Provided by You Upon Registration. When you register for an account on a Site, we may collect the following information that allows us to indentify you ("Personal Information"):
Information Provided When You Contact Us. We may collect Personal Information that you voluntarily provide to us when you contact us with a question or comment about our products and services. We generally collect one or more of the following types of Personal Information when you contact us with a question or comment or request information from us about our products and services:
Information Provided When You Shop at Our Stores. When you shop at one of our stores, we may collect Personal Information that you voluntarily provide to us before or after you make a purchase in connection with marketing activities such as signing up to our newsletter. During your purchase, we may collect the following information that allows us to process your transaction:
Information Provided When You Apply for a Job with Us. When you apply for a job with us, we may collect your name, address, phone number, email address, previous work experience, references and other personal information about your background and experience.
Information Collected From Our Partners We may partner with our third party resellers to receive information about you, such as name and contact information. This helps us to fulfill your service requests and/or to provide you with services that may be of interest to you.
COOKIES AND OTHER TRACKING TECHNOLOGIES THAT WE USE
The above technologies are used in analyzing trends, administering the Sites, services and products, tracking users’ movements around the Sites and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
"Do Not Track" Technology: Some newer web browsers have a "Do Not Track" preference that transmits a "Do Not Track" header to the websites you visit with information indicating that you do not want your activity to be tracked. We currently do not respond to browser "Do Not Track" signals.
Third-Party Advertising Services: We partner with third parties that may use technologies such as cookies (and local stored objects as described above) to gather information about your activities on the Sites and elsewhere on the Internet in order to provide you with relevant advertising based upon your browsing activities and interests. This type of advertising is sometimes called interest-based advertising. No personally-identifiable information is collected or used in this process. If you wish to not have this information collected and used for interest-based advertising, you may opt-out by clicking here for partners that participate in the TRUSTe opt-out tool (or if located in the European Union click here). If you wish to opt-out from this type of advertising for companies that participate in the Network Advertising Initiative, please click here. If you wish to opt-out from this type of advertising for companies that participate in the Digital Advertising Alliance (“DAA”), you can do so here. Please note that this does not opt you out of being served ads. You will continue to receive generic ads. Forever 21 adheres to the DAA’s Self-Regulatory Principles.
WHAT WE DO WITH THE INFORMATION WE COLLECT
As examples of how we may use Personal Information that we collect, we use Personal Information in the following ways:
YOUR INDIVIDUAL RIGHTS
You may request address any of your individual rights listed below by emailing our Customer Support at firstname.lastname@example.org with information necessary for us to process your request. We will respond to your requests regarding your individual rights within 30 days. We may need to verify your identity before granting access to personal Information in our custody or control. Please see above regarding our retention policy. Any further questions can be sent to DPO@forever21.com.
WITH WHOM WE SHARE THE INFORMATION WE COLLECT
OUR OPT-OUT POLICY
Email Marketing. To stop receiving newsletters or marketing communications from us or to opt out of having your email address shared with third parties, please use the “unsubscribe” mechanism provided in the communication (such as the “unsubscribe” link at the bottom of the marketing email) or send an e-mail to email@example.com along with the information necessary for us to process your request.
Direct Mail. To stop receiving direct mail from us, fill out the form here with the words “DIRECT MAIL OPT-OUT” in the subject line.
Service-Related Announcements. We will also send you service-related email announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. You do not have an option to opt out of these emails, which are not promotional in nature.
Links to Other Websites. The Sites may contain links to third party owned and/or operated websites. We are not responsible for the privacy practices or the content of such websites. We suggest that you contact these third parties directly for information regarding their privacy, security and data collection and distribution policies prior to providing them with any information.
Security. We take commercially reasonable steps to help protect Personal Information from loss, misuse, unauthorized access, disclosure, alteration and destruction. However, no Internet or e-mail transmission is ever fully secure or error free. In particular, e-mail sent to or from a Site may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail. Please keep this in mind when disclosing any Personal Information to us or to any other party via the Internet. The security of your Personal Information is important to us. When you enter sensitive information (such as a credit card number) on our order forms or login credentials (such as username and password) on our platform login, we encrypt the transmission of that information. If we learn of a security systems breach we may attempt to notify you electronically so that you can take appropriate protective steps. By using the Sites or providing personal information to us, you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of the Sites. We may post a notice on the Sites if a security breach occurs. We may also send an email to you at the email address you have provided to us in these circumstances. Depending on where you live, you may have a legal right to receive notice of a security breach in writing.
Children’s Privacy. Visitors under 13 years of age are not permitted to use and/or submit their Personal Information at any Site. We do not knowingly solicit or collect information from visitors under 13 years of age. If you are under 13 years of age, please do not submit any information to us. In the event that we learn that a person under the age of 13 has provided us with personal information, we will delete such personal information. Visitors older than the age of 13, but younger than their country’s legal age of majority are permitted to use and/or submit their Personal Information only with parental supervision. We encourage parents and guardians to spend time online with their children and to participate and monitor the interactive activities of their children.
Assignment. In the event that all or part of our assets are sold or acquired by another party, or in the event of a merger, you grant us the right to assign the personally identifiable and non-personal information collected via the Sites.
Notice shall be sent:
If a dispute cannot be resolved with Forever 21 directly, Forever 21 will cooperate, for purposes of the EU-U.S. Privacy Shield and GDPR, with EU data protection authorities (DPAs) and comply with the information and advice provided to it by an informal panel of DPAs in relation to such unresolved complaints (as further described in the Privacy Shield Principles). Please contact us at DPO@forever21.com to be directed to the relevant DPA contacts. With regard to personal data transferred under the Swiss-U.S. Privacy Shield, Forever 21 will cooperate with the Swiss Federal Data Protection and Information Commissioner for the resolution of such unresolved complaints. As explained below, a binding arbitration option may be used to address residual complaints not resolved by any other means.
Trademark Notice. Forever 21, Fashion 21, XXI, XXI Forever, Love & Beauty, Life in Progress, 21 Men, F21 Red, and its related domains (including, but not limited to, www.forever21.com and canada.forever21.com) are tradenames and/or trademarks of Forever 21, Inc. and its affiliates.
Effective as of May 25, 2018
These Terms and Conditions (“Terms”) apply to the website located at forever21.com/eu, the Forever 21 mobile applications, and any other websites or applications associated with Forever 21 brands or products that direct the viewer or user to these Terms (collectively, the “Site“). In these Terms, the terms “Forever 21,” “we,” and “us” refers to Forever 21 Global B.V. and its respective subsidiaries and affiliated companies.
Please note that your access to and use of the Site, including making a purchase, is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Site. By accessing or using the Site you agree to be bound by these Terms. If you disagree with any part of the Terms then you should discontinue access or use of the Site.
RETURNS BY MAIL
Attention: Online Returns
3880 N. Mission Rd Dock H4-1
Los Angeles, CA 90031
RETURNS TO A STORE
DAMAGED, DEFECTIVE, OR WRONG ITEM(S)
BY MAIL: Exchanges by mail are only processed for damaged, defective, or the wrong item(s) shipped.
RETURNS FOR ONLINE PURCHASES MADE WITH GIFT CARDS / E-CERTIFICATES / STORE CREDITS
Attention: Online Returns
3880 N. Mission Rd Dock H4-1
Los Angeles, CA 90031
GOVERNING LAW & VENUE
QUESTIONS OR COMMENTS?