Your Privacy and the Protection of Your Personal Data Is Very Important to Us
You can visit our websites without having to disclose your personal data. Forever 21 collects data that you provide to us or that we learn about you from your use of our websites or shopping at our stores. We receive and store data you enter on our websites, provide to us at our stores, or give to us in any other way. For example, you may provide data to us when you register on our websites or sign-in, search, add items to your shopping cart, pay for an item, participate in a survey, contest or promotion, apply for a job, request to receive our marketing materials, or communicate with Forever 21's customer service. As a result of those actions, you might supply us with such personal data as your name, address, phone number, email address, payment information or personal shopping and product preferences. When you apply for a job with us, you may provide to us your name, address, phone number, email address, previous work experience, references and other personal data about your background and experience.
We also automatically receive and store certain types of data about the interaction with our websites, the services and advertising, including your shortened IP address, browser type and operation system as well as clickstream and weblog information whenever you visit our websites.
We might also receive information about you from other sources, such as in providing you special offers from selected third parties (if you consented to this) that we think will be of interest to you, and we may add that information to your account information.
We use data we have collected about you to provide you with our services, the utmost shopping experience, the most up to date fashion and accessories, and personal style news. If you apply for a job with us, we use the data to evaluate your application and consider you for employment. If you participate in a survey, contest, or promotion, we use the data you provide to improve our services and determine your eligibility for any prizes. We will not sell your personal data to any third party. We do not disclose your personal data to unaffiliated third parties or to our affiliates which may want to offer you their own products and services unless you have requested or authorized us to do so.
We may share your personal data with third parties or affiliates of Forever 21 where it is necessary for us to complete a transaction or perform some other activity requested by you.
We may disclose your personal data to third parties or affiliates of Forever 21 with whom we have contracted to perform services on our behalf. All companies that act on our behalf are contractually obligated to keep the personal data we provide to them confidential and to use the personal data we share only to provide the services we ask them to perform.
We may disclose personal data of our customers as permitted or required by law, such as in connection with a subpoena or similar legal proceedings or in required reports to government (prosecution) authorities within the framework of financial audits, and insurance and risk management records, or in connection with a merger, acquisition or insolvency, as specified below. We may disclose your data to prevent fraud and other crimes and to assert rights under our contracts with you.
We try to provide you with the information you need about the way our websites use your data and how the data is shared to enable you to make informed reasonable choices with respect to any interaction. Forever 21 collects and uses your personal data in several ways:
Our internal data security policies restrict access to customers' personal data to authorized employees and approved contractors. Authorized employees and approved contractors may use our customers' personal data for Forever 21's business purposes only. Our employees are bound by Forever 21's policies that require them to maintain the confidentiality of our customers' personal data. Employees who violate these requirements are subject to disciplinary action which may even include a termination.
We maintain physical, electronic, and procedural security measures that are designed to protect our customers' personal data. For example, for the security of your online visit to our websites, we make use of firewalls, encryption techniques and/or authentication procedures. The details of your payment method are handled according to the respective industry security standards. Unfortunately, no data transmission over the Internet can be guaranteed to be absolutely secure. As a result, while we strive to protect your personal data, Forever 21 cannot ensure or warrant the security of any data you transmit to us, and you do so at your own risk. In the event of a breach of the confidentiality or security of your personal data, we will notify you as necessary and to the extent possible so you can take appropriate protective steps. Unless you indicate otherwise, we may notify you in such cases using the email address you provided to us when you registered with our websites.
You have certain choices when it comes to how Forever 21 uses your personal data. If you register online on our website or sign-up in our stores, you can choose whether to receive information about merchandise, services and special promotional offers from us by mail or email. If you choose not to receive such product marketing information by mail or email, Forever 21 may continue to contact you as necessary to service your account and process your orders. You can change your preferences by following the instructions for opting out at the end of the marketing email, or by following the instructions for account information on the website or by contacting our customer service at +31765480888.
It is very important that your account information is correct and up to date so that we can provide you with excellent services. If your account information is incomplete, incorrect or not up to date, please follow the instructions for "My Account" on our website to correct or update your account information online, or you may contact our customer service at +31765480888.
If you need additional assistance or wish to receive more information about our privacy practices, please contact our privacy officer at email@example.com.
Your personal data may be accessed, stored, processed, or used for the purposes described above by Forever 21, Inc. in the United States where data privacy laws differ from those in your country of residence. Personal data transferred to the United States that is not subject to other legal provisions ensuring an adequate level of data protection will be protected according to the commitment of Forever 21, Inc. and its affiliates to the EU-US and Switzerland-US Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. The Safe Harbor Privacy Principles were jointly developed by the European Commission and the United States Department of Commerce. The principles and the Safe Harbor framework are explained at www.export.gov/safeharbor where the certification by Forever 21, Inc. is also published.
Children are not eligible to use our website. We ask that minors (under the age of 18) only use our website together with their parents or guardians. Children under 13 years of age should not send any information about themselves to Forever 21. If a child under 13 years of age submits information through any part of our website, and Forever 21 becomes aware that the person submitting the data is a child, we will delete this data as soon as possible.
You should make sure that the confidentiality of your passwords and/or account information is maintained. You are responsible for protecting your personal data and identity when you are online.
You may request free of charge and at any time information on the data we have stored with regard to your person. If you have any questions regarding the collection, processing or use of your personal data, or for requests concerning information on or the correction, blocking or deletion of your personal data as well as for the revocation of consent granted, please contact our privacy officer at firstname.lastname@example.org
Welcome to the Forever 21 Web Site ('Site '). Please review the following basic terms that govern your use of and purchase of products from our Site. These terms rule all purchases that are made by consumers through the online-shop of Forever 21.
You may purchase retail products by using this Site. We may from time to time change the terms that govern your use of our Site with effect for the future. Please read the terms carefully in advance of completing your purchase.
You understand and accept that all information, data, text, software, music, sound, photographs, graphics, audio, video, or other material appearing on this Site (collectively, 'Content') that are capable of being protected are owned by Forever21 or its licensors. You are expressly prohibited from using any Content without the express written consent of Forever21 or its licensors unless applicable legal provisions or principles (such as fair use or exhaustion) give you a right to use such content without consent. It is especially prohibited to reproduce, distribute, republish, download, display, post, transmit, or copy any of the material in any form or by any means, without the prior written permission of Forever21, and/or the appropriate licensor. It is admissible to copy and distribute the materials on this Site solely for personal, non-commercial use provided that all copyright and other proprietary notices contained in the materials are retained. You may not, without Forever21's express written permission; 'mirror' any material contained on this Site or any other server. Forever21 points out that any unauthorized use of any material contained on this Site may violate domestic and/or international copyright laws and the laws of privacy and publicity.
You must be registered as a registered user of the Site in order to purchase a product or to submit any Comments. You agree that Forever 21 may send electronic mail to you in order to fulfill the contract.
Any contests or promotions described or posted on this Site shall be governed by the rules regulating such event or described in connection with such event.
Most Forever21 products displayed at the Site are available in select Forever21 stores while supplies last. In some cases, merchandise displayed for sale at the Site may not be available in Forever21 stores. The prices displayed at the Site are quoted in Euros inclusive of VAT and are valid and effective only in the European Union.
We have made every effort to display, as accurately as possible, the colors of our products that appear at the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.
To the extent that this Site contains links to outside services and resources, which Forever21 does not control, any concerns regarding any such service or resource, or any link thereto, should be directed to the particular outside service or resource. The following applies for every link: Forever 21 cannot influence the content, design or availability of the linked website. The use of links which connect to outside websites lays in the sole responsibility of the user.
We retain title to the goods until receipt of all payments in full.
If you are not completely satisfied with your Forever 21.com purchase, you may return it with your invoice to any Forever 21 store or by mail. Please see our Return Policy for details.
RIGHT OF REVOCATION
You may revoke your contractual agreement in writing (e.g. letter, fax, email) within two weeks without giving reasons for such revocation or - if the item has been sent to you prior to the expiration of the period - by returning the item. The period begins upon receipt of this declaration in writing, however not prior to the receipt of the goods by the consignee (if the same type of goods are supplied on repeated occasions, not prior to the receipt of the first consignment) and not prior to the fulfillment of our duty of information pursuant to the applicable laws. The revocation period is observed by timely sending the declaration of revocation or dispatching the item.
The declaration of revocation shall be directed to the following address:
Forever 21 E-Commerce B.V.
4822 ZW Breda
The goods shall be returned to the following address:
4612PT Bergen op Zoom
CONSEQUENCES OF REVOCATION
In the event of an effective revocation the services received by either party shall be returned and any derived benefits (e.g. interests) reimbursed. If you are not able to return the received services and benefits (e.g. benefits from use) in whole or in part or only in a deteriorated condition, you shall have to compensate Forever21 to this extent for the value. You must only compensate Forever21 the value for the deterioration of the item and for derived benefits if the deterioration is due to the handling of the item, which exceeds the testing of the characteristics and functional reliability of the items. "Testing the characteristics and the functional reliability" means to test and try out the relevant good, as this is possible and the usual practice in a shop. Obligations for the refunding of payments must be met within 30 days. The period begins for you when you dispatch the declaration of revocation or the goods and for us with the receipt of the same.
END OF THE DECLARATION OF REVOCATION
Forever 21 shall have unrestricted liability for intentional and grossly negligent actions. In case of slight negligence Forever 21 shall be liable up to typical foreseeable damages. Limitations or exclusions of liability according to this clause shall not apply to claims based on applicable product liability laws, and to damages of life, body and health or if Forever 21 has given a guarantee of quality. If Forever 21’s liability is excluded or limited, such an exclusion or limitation shall also apply to personal liability for its employees, representatives or vicarious agents. The buyer shall indemnify Forever 21, its employees, representatives, agents and vicarious agents from any liability towards third parties, which arises from any culpable infringement of the contract by the buyer. The buyer shall compensate Forever 21 and the aforementioned persons for all necessary and reasonable costs of defense.
If any condition or part of these General Sales Conditions and Terms should be or become invalid then this shall not affect the validity of the rest of the General Sales Conditions and Terms. The invalid provision shall be replaced by a valid provision which shall be as close as possible to the spirit and purpose of the lapsed provision. The same applies in case of a regulatory gap.
Forever 21 E-Commerce B.V.
4822 ZW Breda
Chamber of Commerce registration number: 51000164
This Returns and Exchanges Policy applies to all purchases made through the website Forever21.com, the Forever 21 mobile applications, and any other website or application that directs you to this Returns and Exchanges Policy (collectively, the “Site”).
All Forever 21 purchases may only be returned to stores within the original country of purchase. Please contact your local store for any store-specific return policy information.
Online purchases made through the Site are valid for exchange, credit, or refund within 30 days from the ship date.Your return form and invoice provide a postmark date that specifies the last day you have to return your merchandise by mail or to one of our stores.
Items must be returned unwashed, unworn, undamaged, and with all tags attached. Jewelry must be in its original packaging. All returned items must be accompanied by the return form and customs documents (if applicable).
SALE MERCHANDISE, COSMETICS, UNDERWEAR, SELECT LINGERIE AND SWIMWEAR, EARRINGS, BODY PIERCINGS, AND GIFT CARDS / E-GIFT CARDS ARE ALL FINAL SALE ITEMS AND CANNOT BE RETURNED OR EXCHANGED, UNLESS REQUIRED BY LAW.
Cosmetics may be returned if gently used, with the original packaging, and with the original receipt. All other returned or exchanged items must be unwashed, unworn, and undamaged, with all tags attached. Food items, sale merchandise, clearance items, and gift cards / e-gift cards are all final sale items and cannot be returned or exchanged, unless required by law.
ARBITRATION NOTICE: EXCEPT IF YOU OPT-OUT AND EXCEPT FOR CERTAIN TYPES OF DISPUTES DESCRIBED IN THE ARBITRATION SECTION BELOW, YOU AGREE THAT DISPUTES BETWEEN YOU AND FOREVER 21 WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.
RETURNS BY MAIL
Your package includes an order invoice, return form, customs documents (if applicable), and a pre-printed merchandise return label.
Attention: Online Returns
3880 N. Mission Rd Dock H4-1
Los Angeles, CA 90031
Refunds will be issued in the original form of payment. Please allow 2-3 weeks from the return ship date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. For returns from international and APO/FPO addresses, please allow 4-6 weeks from the return ship date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement. If you made your purchase using a gift card, e-gift card, or store credit, refunds will be issued to the original card that was used. The refund amount will include only the amount paid by you after any discount or reward was applied to the returned item(s) and it will not include any shipping charge paid by you unless you are returning a damaged, defective, or the wrong item was sent to you.
RETURNS TO A STORE
You must provide your order invoice and the form of payment used to make the purchase when returning merchandise to a store. You may return your merchandise to any Forever 21, XXI, For Love 21, F21 Red, or Forever 21 “$10 and Under” location within the United States. Refunds for online purchases returned in store will be issued in the original form of payment, except for online purchases made using PayPal. At this time, all store returns of online purchases using PayPal are valid for exchange or store credit only. Please allow 1-2 billing cycles for the credit to appear on your statement.
If you made your purchase using a gift card, e-gift card, or store credit, refunds will be issued to the original card that was used. The refund amount will include only the amount paid by you after any discount or reward was applied to the returned item(s) and it will not include any shipping charge paid by you unless you are returning a damaged, defective, or the wrong item was sent to you.
DAMAGED, DEFECTIVE, OR WRONG ITEM(S)
BY MAIL: Exchanges by mail are only processed for damaged, defective, or the wrong item(s) shipped.
Should you receive damaged, defective, or the wrong item(s), please return the merchandise to our Online Returns address above within 30 days from the ship date. The refund amount will include the amount paid by you after any discount or reward was applied to the returned item(s) plus any original shipping charge paid by you and the return shipping costs ONLY if a copy of the shipping receipt is attached to the return form. We recommend using a carrier service that provides tracking. Please note: only standard carrier services will be refunded
To ensure proper processing, please select the appropriate Return Reason Code listed on your return form. In addition, please specify the damage, defect, or wrong item(s) on the return form. Upon receipt of your return, our Online Returns Department will inspect your merchandise to confirm that the item is damaged, defective and/or the wrong item. If you would like a replacement of the item(s), please write Exchange on the return form in the notes section. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available for an exchange, you will receive a refund to the original form of payment used to make your online purchase.
IN STORES: Damaged, defective, or the wrong item(s) may be returned to any Forever 21, XXI, For Love 21, F21 Red, or Forever 21 “$10 and Under” location within the United States for an exchange or refund. You must provide your order receipt / invoice and the form of payment used to make the purchase. Refunds will be issued in the original form of payment, except for online purchases made using PayPal.At this time, all store returns of online purchases using PayPal are valid for exchange or store credit only. The refund amount will include the amount paid by you after any discount or reward was applied to the returned item(s) plus any original shipping charge paid by you.
RETURNS FOR ONLINE PURCHASES MADE WITH GIFT CARDS / E-CERTIFICATES / STORE CREDITS
Refunds can only be made to the exact gift card, e-gift Certificate or store-credit used for the original purchase. Please retain the gift card, e-gift certificate and/or store credit after your online purchase, for return refunds and future purchases.
YOU MAY OPT OUT OF THIS AGREEMENT TO ARBITRATE. If you do so, neither you nor Forever 21 can require the other to participate in an arbitration proceeding. To opt out, you must notify Forever 21 in writing within 30 days of the date that you first became subject to this arbitration provision. You must use this address to opt out:
Attention: Online Returns
3880 N. Mission Rd Dock H4-1
Los Angeles, CA 90031
You must include your name and residence address, the email address you use for your Forever 21 account (if any), and a clear statement that you want to opt out of this arbitration agreement.
If the prohibition against class actions and other claims brought on behalf of third parties contained above is found to be unenforceable, then all of the preceding language in this Arbitration section will be null and void. This arbitration agreement will survive the termination of your relationship with Forever 21.
GOVERNING LAW & VENUE
For any action at law or in equity relating to the arbitration provision of this Returns and Exchanges Policy, the Excluded Disputes or if you opt out of the agreement to arbitrate, you agree to resolve any dispute you have with Forever 21 exclusively in a state or federal court located in Los Angeles, California, and to submit to the personal jurisdiction of the courts located in Los Angeles County for the purpose of litigating all such disputes.
If any provision of these Returns and Exchanges Policy is held to be unlawful, void, or for any reason unenforceable during arbitration or by a court of competent jurisdiction, then that provision will be deemed severable from this Returns and Exchanges Policy and will not affect the validity and enforceability of any remaining provisions. Forever 21's failure to insist upon or enforce strict performance of any provision of this Returns and Exchanges Policy will not be construed as a waiver of any provision or right. No waiver of any of this Returns and Exchanges Policy will be deemed a further or continuing waiver of such term or condition or any other term or condition. Forever 21 reserves the right to change this dispute resolution provision, but any such changes will not apply to disputes arising before the effective date of the amendment. This dispute resolution provision will survive the termination of any or all of your transactions with Forever 21.
QUESTIONS OR COMMENTS?
For further assistance, contact us at (888) 494-3837 for U.S. and Canada, or (213) 741-8257 for International shoppers. You can also contact us through our customer service portal.