All store purchases may only be returned to stores within the original country of purchase. Please contact your local store for return policy information.
Online purchases made through FOREVER21.COM are valid for exchange, credit, or refund within 30 days from the ship date.
Your return form and invoice provide a postmark date that specifies the last day you have to return your merchandise by mail or to one of our stores. Refunds are only available for online purchases returned by mail. Merchandise returned to any Forever 21, XXI Forever, or ForLove21 locations within the United States will be eligible for exchange or store credit towards the next purchase.
Items must be returned unwashed, unworn, undamaged and with tags attached. Jewelry (excluding earrings and body piercings) must be in its original packaging. All returned items must be accompanied by the original return form and customs documents (if applicable).
GIFT CARDS, E-GIFT CERTIFICATES, COSMETICS, UNDERWEAR, SELECT LINGERIE, SELECT SWIMWEAR, EARRINGS, BODY PIERCINGS, AND ONLINE ITEMS MARKED “FINAL SALE” MAY NOT BE RETURNED OR EXCHANGED. NON-FOREVER 21 BRANDED MERCHANDISE MAY BE RETURNED BY MAIL ONLY.
HOLIDAY RETURN POLICYGift items purchased online through forever21.com on or after November 14, 2016 are valid for return through January 8, 2017 or within 30 days from the ship date, whichever comes later. Refunds are only available for online purchases returned by mail and will be credited to the original form of payment. Returns to any Forever 21, XXI Forever, or For Love 21 location within the United States will only be eligible for exchange or store credit towards your next purchase. All returns or exchanges are subject to Forever 21’s Return Policy.