You may view the status of your order by logging into your Forever 21 account and clicking on Past Orders. Click here to check on that status of your order. Click on Track Order at the top right of the page. Make sure to have the order # and email address available. Confirmations are sent via email within 30 minutes when your order has been received or your shipment has been processed, based on the valid email address provided to us. If you did not receive any confirmation emails, please check your email spam filter. Select Forever21.com as a trusted website domain in your spam filter. To avoid any duplicate orders, please go to "MY ACCOUNT" to verify your order has been placed before resubmitting your order. Please allow 24 to 48 hours for your order status to change.
Forever 21 was unable to verify the billing information that was entered on the order. If the billing address does not match with what the credit card issuer or bank has on file, the order will be automatically cancelled. If your order has been cancelled, please contact your credit card issuer or bank to verify that the billing information is correct. Afterwards, create a new order using the correct billing address. If you still need assistance please contact us at 1-888-494-3837 or you may email through the "Contact Us" link.
Please click here to contact our Customer Service Team.