shopping bag
we think you'll love these too...
save for later

wishlist

checkout

Thank you

need help? check out our FAQ
We may have already answered your question in our FAQ section, but if you can't find the answer you're looking for, please get in touch using one of the below options.
by email
You will receive a response within 24 hours.
order status
shipping information
Orders are packed and shipped Monday-Friday only. Most orders are shipped within 24 hours from the order date. Orders placed on the weekend and select holidays are processed on the next business day.

If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed an additional 2 business days. Orders with out of stock item(s) may take an additional 5 business days to process and ship.
Why stop shopping when you can receive free shipping?
With a minimum purchase of $50 or more at Forever21.com, shipping is no cost to you. This limited time offer applies only to standard ground shipping.

*You must purchase a total of $50.00 worth of merchandise before taxes, shipping and handling. Does not include Forever 21 gift cards unless purchased with merchandise totaling $50.00 or more before taxes, shipping and handling. No price adjustments on previous purchases. Offer is non-transferable without consent by Forever 21. Not Valid at Forever 21 or XXI stores. Cannot be combined with any other offers. Valid on standard U.S. ground shipping to U.S. delivery addresses in the 48 continental states only. Not valid for international delivery addresses or Alaska, Hawaii, U.S. territories, P.O. Boxes, and APO/FPO addresses. Additional charges apply for express shipping. Limited time offer. Only available on Forever21.com. Terms subject to change without notice. Effective November 10th, 2011, 12 am PST.
Forever21.com ships to all 50 United States, the U.S. territories, P.O. Boxes and APO/FPO addresses. U.S. territories include: American Samoa, Guam, Puerto Rico, and the U.S. Virgin Islands.
see more
  • Only standard delivery is available.
  • Standard delivery usually arrives within 5-13 business days from the shipped date, excluding holidays.
  • U.S. territories include: American Samoa, Guam, Puerto Rico, and the U.S. Virgin Islands.
Order amount Standard Shipping & Handling
(5-13 Business Days, Up to 18 Business Days for APO/FPO addresses)
$0 - $25 $10.90
$25.01 - $49.99 $10.90
$25.01 - $49.99 $13.90
$100.01 - $150 $15.90
$150.01 - $200 $17.90
$200.01+ $20.90
Argentina El Salvador Philippines
Australia Guatemala Singapore
Bahamas Honduras South Africa
Belize Egypt Switzerland
Bermuda Israel Taiwan
British Virgin Islands Jamaica Thailand
Chile New Zealand United Arab Emirates
Peru Nicaragua Uruguay
Colombia Norway Venezuela
Costa Rica Oanama (Republic of)
see more
return & exchanges information
All store purchases may only be returned to stores within the original country of purchase. Please contact your local store for return policy information.

Online purchases made through Forever21.com are valid for exchange, credit, or refund within 30 days of the ship date. Your Return Form and Invoice provide a postmark date that specifies the last day you have to return your merchandise by mail or to our stores. Refunds are only available for online purchases returned by mail. Merchandise returned to any Forever 21, XXI Forever, or ForLove21 location within the United States will be eligible for exchange or store credit towards your next purchase.

Items must be returned unworn (sanitary liner intact for swimwear), unwashed, and unused, with tags attached and must be accompanied by the original return form and customs documents (if applicable).

Gift cards, e-gift certificates, cosmetics, jewelry, and final sale merchandise may not be returned for a refund, credit, or exchange; unless received damaged, defective, or the wrong item(s) was shipped.

Returns are accepted within 30 days from the shipped date. Please note all Gift Cards, E-Gift Certificates, cosmetics, jewelry, and final sale merchandise may not be returned for a refund or exchange; unless received damaged, defective, or the wrong item(s). Returns must be unworn, unaltered, and unwashed with all tags attached.


Returning to our Online Returns address
U.S. delivery addresses in the 48 continental states. Please allow 1-2 days handling time. Your order will include an invoice, return form, and/or customs documents. On your Return Form, check off the items you wish to return and list the return reason codes.

Securely pack your merchandise and Return Form in a box or envelope of your choice (you may also use the original package if possible). Place the pre-printed Return Label on the outside of your package. Please note that the Return Label is not pre-paid, therefore, you will be responsible for the return shipping cost. In addition, return shipping is non-refundable; unless you received damaged, defective, or wrong item(s).

Mail your online returns to the following address:


Online Returns
3880 N. Mission Rd Dock H4-1
Los Angeles, CA 90031

Please allow 2-3 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. For returns from International and APO/FPO addresses, please allow 4-6 weeks from the return shipped date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement.

Returning to our stores
Your invoice must be present when returning merchandise to a store. You may return your merchandise to any Forever 21, XXI Forever, Heritage1981, or Reference store located within the United States for an exchange or store credit. Refunds for online purchases are only processed when the merchandise is mailed to our Online Returns address.

Gift Cards, E-Gift Certificates, Cosmetics, jewelry, and final sale merchandise may not be returne

Returns are accepted within 30 days from the shipped date. Please note all Gift Cards, E-Gift Certificates, cosmetics, jewelry, and final sale merchandise may not be returned for a refund or exchange; unless received damaged, defective, or the wrong item(s). Returns must be unworn, unaltered, and unwashed with all tags attached.


By mail

Exchanges by mail are only processed for damaged, defective, or wrong item(s) shipped. Exchanges by mail are not permitted for returns from U.S. territories, APO/FPO, and International addresses.

Should you receive damaged, defective, or the wrong item(s), please return the merchandise within 30 days from the shipped date to our Online Returns address. We will refund the return shipping if a copy of the shipping receipt is attached to the Return Form. We recommend using a carrier service that provides tracking. Please note only standard carrier services will be refunded.

To ensure proper processing, please select the appropriate Return Reason Code listed on your Return Form. In addition, please specify the damage, defect, or wrong item(s) on the Return Form. Upon receipt of your return, our Online Returns Department will inspect your merchandise. If you would like a replacement of the item(s), please write Exchange on the Return Form in the notes section. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available, you will receive a refund to the original form of payment used to make your online purchase. Returns must be unworn, unaltered, and unwashed with all tags attached.

In stores

It may be returned to any Forever 21, XXI Forever, Heritage 1981, or Twelve by Twelve stores located in the United States for an exchange or store credit towards your next purchase. Please visit www.forever21.com for a store near you. Returns must be unworn, unaltered, and unwashed with all tags attached.

Please allow 2-3 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. For returns from International and APO/FPO addresses, please allow 4-6 weeks from the return shipped date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement.

Returns for Online Purchases made with Gift Cards, E-Certificates or Store Credit Cards:
Refunds can only be made to the exact Gift Card, E-Gift Certificate or Store Credit Card used for the original purchase. Please retain the Gift Card, E-Gift Certificate and/or Store Credit Card after your online purchase, for return refunds and future purchases.

Other Inquiry
© forever21, inc all rights reserved.