The following Return Policy only applies to online purchases made through www.forever21.com. All store purchases may only be returned to Forever 21 Stores within the country of original purchase. Please contact your for Return Policy information.
Returns are accepted within 30 days from the shipped date when you bring your merchandise to any Forever 21, XXI Forever, Heritage1981, or Reference store located within the United States for an exchange or store credit only. At this time prepaid return labels are not available. Return shipping is non-refundable.
- FINAL SALES: All sales of Gift cards, e-gift certificates, cosmetics, jewelry and items marked as Sale are final. FINAL SALE items cannot be returned for exchange, credit, or refunds.
- For all other items, to be eligible for an exchange, credit or refund as described below, the merchandise must be returned unworn with tags and sanitary liner (for swimwear) intact and must be accompanied by the original return form and customs documents (if applicable). Please note that refunds are only available for online purchases returned by mail.
Holiday Return Policy:
Gift items purchased online through www.forever21.com and shipped on or after Sunday, November 3, 2013 are valid for exchange, store credit or refund through Sunday, January 5, 2014 or 30 days from the date of shipment, whichever comes later. You may bring your items to any Forever 21 or XXI Forever store for store credit or exchange only. Refunds are only accepted within this period when you return to our Online Returns Address. Return shipping is non-refundable.
Return Instructions (for online orders only):
Your order will include an invoice, return form, and/or customs documents. On your Return Form, check off the items you wish to return and list the return reason codes.
Securely pack your merchandise and Return Form in a box or envelope of your choice (you may also use the original package if possible). Place the pre-printed Return Label on the outside of your package. Please note that the Return Label is not pre-paid, therefore, you will be responsible for the return shipping cost. In addition, return shipping is non-refundable; unless you received damaged, defective, or wrong item(s).
Mail your online returns to the following address:
3880 N. Mission Rd Dock H4-1
Los Angeles, CA 90031
Please allow 2-3 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. For returns from International and APO/FPO addresses, please allow 4-6 weeks from the return shipped date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement.