How to Order Online :

From the home page, click on a category of choice. Click on an item to view from the product list. Choose a color and a size, and then click on 'Add to Shopping Bag'. Click here to shop now.
 
Phone Order :

Sorry, at this time, we are unable to process orders by phone.
 
Mail Order :

Sorry, at this time, we are unable to process orders by mail.
 
Order Status :
  1. Log into "MY ACCOUNT" located at the top of the page and click to "PAST ORDERS".
    • Click on Order # to find Order status.
  2. Go to Track Order.
    • Make sure to have order # and email address available.
  3. Confirmations are sent via email within 30 minutes when 1) your order has been received or 2) your shipment has been processed, based on the valid email address provided to us.
  4. If you did not receive any confirmation emails, please check your email spam filter.
    • Select Forever21.com as a trusted website domain in your spam filter.
    • To avoid any duplicate orders, please go to "MY ACCOUNT" to verify your order has been placed before resubmitting your order.
  5. Please allow 24 to 48 hours for your order status to change.
 
Modify or Cancel Order :

No. Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.
 
How to Place Buy 1 Get 1 Free Order :

To correctly place an order for a buy one get one free promotion, you must first select the promotional item you wish to buy. Once this item is in your shopping bag, continue Shopping and select the second item that is eligible under the promotion that you wish to receive for free and add it to your shopping bag. Please note that the free item must be of equal or lesser value. Should you prefer to receive two of the same item, simply change the quantity in your shopping bag. Pricing should adjust automatically to reflect the promotional pricing which can be viewed on the order summary page.
TOP