FREE DELIVERY ON ORDERS OF £50 OR OVER!

united kingdom | GBP (£)

return policy
The following Return Policy only applies to online purchases made through www.forever21.com/UK. All store purchases may only be returned to Forever 21 Stores within the country of original purchase. Please contact your local store for Return Policy information.

  • Returns are accepted within 28 days from the order date.
  • All items must be returned unworn with original tags attached, sanitary liner (for swimwear) intact and accompanied by the original return form and customs documents (if applicable).
  • Sale merchandise purchases may be cancelled within 14 days of the order or returned, as described below, within 14 days of receipt, in accordance with applicable distance selling regulations. Please note that sale items cannot be exchanged or returned at Forever 21 stores.
  • Gift cards, pierced jewelry and undergarments are non-returnable unless subject to distance selling or other applicable regulations.
  • If you received a damaged, defective or wrong item, please contact our Customer Service department.

return options*
* The Return Policy described below applies only to online purchases made through our website
RETURN OPTIONS RETURN FEE
Return your item(s) at a UPS Access Point £2.50
Return your item(s) by Royal Mail £2.50
Return your item(s) at a Forever 21 store FREE

  • Complete the Return Form included in your order. Indicate the item(s) you are returning by listing the return reason code and return quantity.
  • Enclose the completed return form in the return package. Retain your original order invoice for your records. Pack and seal your item(s) securely.
  • Your order contains two return labels, one for Royal Mail and one for UPS returns. If you choose to return your items through a UPS Access Point, please select the prepaid UPS return label and affix this label to the outside of your return package.
  • Return your package at a UPS Access Point. Click here to find your nearest UPS Access Point.

* Please note that a flat return shipping fee of £2.50 will be deducted from your refund, unless you are returning faulty merchandise.

  • Complete the Return Form included in your order. Indicate the item(s) you are returning by listing the return reason code and return quantity.
  • Enclose the completed return form in the return package. Retain your original order invoice for your records. Pack and seal your item(s) securely.
  • Your order contains two return labels, one for Royal Mail and one for UPS returns. If you choose to return your items through Royal Mail, please select the prepaid Royal Mail return label and affix this label to the outside of your return package.
  • Drop-off the return package at your local post office. Please obtain proof of postage.
  • All returns by Royal Mail are consolidated at a central location in the UK before being returned to our distribution centre in the Netherlands which takes approximately another 5 to 10 working days.
* Please note that a flat return shipping fee of £2.50 will be deducted from your refund, unless you are returning faulty merchandise.

  • Your items may be returned to any Forever 21 store located in the country the original purchase was made for an exchange or refund. The country where the original purchase was made is the country that appears in the billing address of the original invoice.
  • Please note that sale items, swimwear and ONLINE EXCLUSIVE items cannot be returned at Forever 21 stores.
  • Click here to find your nearest store.
  • For purchases made with credit cards and debit cards, if returned to stores, refund will be made to the original form of payment.
  • For purchases made with PayPal, refunds will be made in the form of store credit.
  • For returns subject to Distance Selling Regulations, please contact Customer Service. Stores are currently unable to refund shipping charges, if original order incurred shipping charge. If you are entitled to a refund of your original shipping and handling charge under the Distance Selling Regulations, you could choose for another return option.

refunds
Please allow 2-3 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. You will receive an email confirming your account has been credited once your refund is processed.

Credit/reversal of charges can only be made to the exact Gift Card used to make original purchase. Please retain the Gift Card after online purchase for returns and future purchases