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ups access points



  • UPS Access Points offer a convenient alternative to home delivery.
  • You can collect your parcel from a UPS Access Point location chosen by you and at a time that fits your daily routine.
  • Locations include newsagents, petrol stations and convenience stores.
  • UPS Access Points offer a broad range of opening hours (e.g. early in the morning, late in the evening, during the weekend).
  • Delivery to a UPS Access Point usually arrives within 2-5 working days from the shipped date, and you will receive an e-mail notification when your parcel arrives and is ready to collect.
  • You have 10 calendar days to collect your parcel at the chosen UPS Access Point. After the 10th day, your parcel will be sent back to Forever 21. Once returned, a 2.50 GBP standard return fee will be deducted from the refund amount. Please note that the original shipping and handling charge is non-refundable.

  • Please bring with you a proof of your identity
    Government – issued photo ID – driver’s license, passport, foreign national or military ID
    OR
    Any other photo ID containing your full name, along with one of the following documents containing your full name: Utility/phone bill, council tax bill, wage slip, bank statement.
  • If someone else is collecting on your behalf, he or she needs to bring your photo ID based on above criteria, as well as show his or her own government-issued photo ID. The UPS Access Point™ will record their signature, name, type of ID presented and the number of the ID on a PDA device for record purposes.
  • Ask for the UPS parcel by your name.

  • For orders placed on or after 15/04/2014, you can now drop off your returns at an Access Point™ using the UPS return label included in your order. For more information on returns, please click here.