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gift cards are final sale items and cannot be returned, applied to previously purchased merchandise, used to pay down a credit card balance, or used to buy gift cards or e-gift cards. gift cards may not be exchanged for cash, unless required by law. for additional terms and conditions, please click here.
*applies with gift card purchases only. shipping charges may apply when coupled with any other product purchases.
there are a number of states that allow a gift card holder to redeem gift cards for cash when the value of the gift card falls below a certain amount. as of march 15, 2017, these states/u.s territories include: california, colorado, connecticut, maine, massachusetts, montana, new jersey, oregon, rhode island, texas, vermont, washington and puerto rico. the laws of every state are subject to change, and forever 21 does not guarantee the accuracy of information regarding the individual laws of each state. please consult the law of your own state for more information regarding gift card cash redemption laws.
if you believe your gift card is eligible for a cash redemption, please contact the forever 21 customer service team by clicking here , and be sure to mention the state in which you live, where you purchased your gift card, the gift card product code, and value remaining.