Returns are accepted within 30 days from the shipped date. Please note all Gift Cards, E-Gift Certificates, cosmetics, jewelry, and final sale merchandise may not be returned for a refund or exchange; unless received damaged, defective, or the wrong item(s). Returns must be unworn, unaltered, and unwashed with all tags attached.
Exchanges by mail are only processed for damaged, defective, or wrong item(s) shipped. Exchanges by mail are not permitted for returns from U.S. territories, APO/FPO, and International addresses.
Should you receive damaged, defective, or the wrong item(s), please return the merchandise within 30 days from the shipped date to our Online Returns address. We will refund the return shipping if a copy of the shipping receipt is attached to the Return Form. We recommend using a carrier service that provides tracking. Please note only standard carrier services will be refunded.
To ensure proper processing, please select the appropriate Return Reason Code listed on your Return Form. In addition, please specify the damage, defect, or wrong item(s) on the Return Form. Upon receipt of your return, our Online Returns Department will inspect your merchandise. If you would like a replacement of the item(s), please write Exchange on the Return Form in the notes section. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available, you will receive a refund to the original form of payment used to make your online purchase. Returns must be unworn, unaltered, and unwashed with all tags attached.
It may be returned to any Forever 21, XXI Forever, Heritage 1981, or Twelve by Twelve stores located in the United States for an exchange or store credit towards your next purchase. Please visit www.Forever21.com for a store near you. Returns must be unworn, unaltered, and unwashed with all tags attached.