FAQ: RETURN
 
What is your Return Policy?

Online purchases made through forever21.com may be returned within 30 days of the ship date. Your return form and invoice provide a postmark date that specifies the last day you have to return your merchandise by mail or to our stores. Refunds will be made in the form of the original payment and are only available for online purchases returned by mail. Merchandise returned to any Forever 21, XXI Forever, or ForLove21 location within the United States will be eligible for exchange or store credit towards your next purchase. Final sale items cannot be returned or exchanged.

HOLIDAY RETURN POLICY

Gift items purchased online through forever21.com on or after November 9, 2015 are valid for return through January 9, 2016 or within 30 days from the ship date, whichever comes later. Refunds are only available for online purchases returned by mail and will be credited to the original form of payment. Returns to any Forever 21, XXI Forever, or For Love 21 location within the United States will only be eligible for exchange or store credit towards your next purchase.

How soon will I receive a refund for my return?

Please allow 2-3 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. For returns from International and APO/FPO addresses, please allow 4-6 weeks from the return shipped date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement.

I cannot find the answers to my questions, how do I reach Customer Service?

Please click here to contact our Customer Service Team.