The following Return Policy only applies to online purchases made through www.forever21.com/EU
. All store purchases may only be returned to Forever 21 Stores within the country of original purchase. Please contact your local store
for Return Policy information.
- Returns are accepted within 28 days from the order date.
- All items must be returned unworn with original tags attached, sanitary liner (for swimwear) intact and accompanied by the original return form and customs documents (if applicable).
- Sale merchandise purchases may be cancelled within 14 days of the order or returned, as described below, within 14 days of receipt, in accordance with applicable distance selling regulations. Please note that sale items cannot be exchanged or returned at Forever 21 stores.
- Gift cards, pierced jewelry and undergarments are non-returnable unless subject to distance selling or other applicable regulations.
- If you received a damaged, defective or wrong item, please contact our Customer Service department.