30% OFF SELECT SUMMER STYLES!

Online only. Exclusions may apply. Free shipping on all orders. SEE DETAILS

FAQ
You do not need to register before placing an order. You may register as soon as you have finished shopping, or check out as a Guest. Our registration process is fast, free, and will save you time for future purchases. Click here to register.
  • You will not be required to re-enter your shipping or billing addresses every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise.
  • You can browse, shop and, if necessary, complete your order at a later time. We'll keep track of the items you've already put in your shopping bag so that when you come back later, you will not have to re-select the items again. Note that placing items to your shopping bag for purchase at a later time does not guarantee item availability.
As soon as you sign in to your account with your email address and password, it will direct you to your account overview to update/edit your account information.
We will offer this function in the future.
Please Click here to contact our Customer Service Team.
Unfortunately, we do not take orders over the phone at this time. However, you may order directly from our online website or on your smartphone. Click here to shop.
We accept the following forms of payment:
  • Visa
  • Master
  • Discover
  • American Express
  • Paypal
  • Forever21 Gift Cards, E-Gift Certificates, and Store Credits issued within the United States
Shopping on our site is safe and secure. Please Click here to view the full details on how we protect your privacy and personal information.
Unfortunately we do not restock most of our items. Please visit our Back in Stock section to see what popular items we brought back to our online store. You may also contact your local store to check availability. Both our stores and Customer Service Team will need an item number/product code to confirm availability.
due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.
Please Click here to contact our Customer Service Team.
  • You may view the status of your order by logging into your Forever 21 account and clicking on Past Orders. Click here to check on that status of your order.

  • Click on Track Order at the footer of the page. Make sure to have the order # and email address available.
  • Confirmations are sent via email within 30 minutes when
    • your order has been received or
    • your shipment has been processed, based on the valid email address provided to us.


  • If you did not receive any confirmation emails, please check your email spam filter.
    • Select Forever21.com as a trusted website domain in your spam filter.
    • To avoid any duplicate orders, please go to MY ACCOUNT to verify your order has been placed before resubmitting your order.
  • Please allow 24 to 48 hours for your order status to change.
  • Forever 21 was unable to verify the billing information that was entered on the order. If the billing address does not match with what the credit card issuer or bank has on file, the order will be automatically cancelled.
  • If your order has been cancelled, please contact your credit card issuer or bank to verify that the billing information is correct. Afterwards, create a new order using the correct billing address.
  • f you still need assistance please contact us at (888) 494-3837 or you may email through the Contact Us" link.
Please Click here to contact our Customer Service Team.
We offer a variety of shipping options and rates. Free shipping is available to all 48 continental U.S. States. Click here to view the details of our shipping options and rates.
Forever21.com ships to a variety of different countries. Please Click here to view our international shipping destinations.
As soon as your package is shipped, you may receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier's website. Click here to track your package.
Please Click here to contact our Customer Service Team.
Online purchases made through Forever21.com are valid for exchange, credit, or refund within 30 days of the ship date. Your return form and invoice provide a postmark date that specifies the last day you have to return your merchandise by mail or to our stores.

Refunds are only available for online purchases returned by mail. Online purchases returned to any Forever 21, XXI Forever, Forlove21, F21 RED store, and Forever Under $10 store locations within the united states will be eligible for exchange or store credit only.
Please allow 2-3 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. for returns from international and apo/fpo addresses, please allow 4-6 weeks from the return shipped date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement.
To contact our customer service team, please click here.
  • In store, show your gift card to a sales associate
  • Forever 21 may replace the gift card or e-gift card for the remaining balance at the time the card is reported as damaged, lost or stolen if you have the original proof of purchase.
    During checkout, enter both the gift card number and pin on the back of the gift card. If your gift card or e-gift card balance doesn't cover the total cost of your order, we'll charge the remaining amount to your primary form of payment listed in your account, or to another acceptable form of payment at your request. If the total cost of the order is less than the balance on your gift card(s), any unused balance will remain on your gift card or e-gift card.
    Our e-gift card can be redeemed online and in stores. All e-gift cards are sent by email. To view the full terms and conditions. Please click here.
    Keep your gift card until you receive your order and are sure you are satisfied with your purchase. You can return items purchased with gift cards in accordance with Forever 21’s return policy. The gift card will be credited for the total amount paid for the returned items only. If you no longer have the gift card, please contact our customer service.
    No, Forever 21 gift cards or e-gift card cannot be used to pay a balance on your Forever 21 credit card or visa credit card account.
    No. You will only be charged the face value of the gift card or e-gift card. Forever 21 will not impose shipping or any other fees at any time.
    No, You will not be able to change the value amount of the gift card once it has been purchased.
    You must safeguard your e-gift card for your own protection. If someone makes a copy of your gift card or e-gift card and redeems it for the full amount, your card will have no value. No matter how many copies are made, the value of the gift card / e-gift card is tied to that gift card / e-gift card’s number. When that number is used, the value of the purchase is deducted from the e-gift card.
    If you suspect that someone has copied or stolen your gift card / e-gift card, contact our customer service immediately. Any value that has not been used can be re-issued to you in a new gift card.
    Yes, You may use up to 10 gift cards per transaction. Enter the first gift card number and pin and click on the "apply" button. Then, a new entry box will display underneath for entering the following gift card number and pin.
    To contact our customer service team, please click here.