Returns & Exchanges
Online purchases made through CANADA.FOREVER21.COM are valid for exchange, credit, or refund within 30 days from the ship date. Your return form and invoice provide a postmark date that specifies the last day you have to return your merchandise by mail or to one of our stores. Refunds are only available for online purchases returned by mail. Merchandise returned to any Forever 21, XXI Forever, or F21 RED locations within Canada will be eligible for exchange or store credit towards the next purchase.
Items must be returned unwashed, unworn, undamaged and with tags attached. Jewelry (excluding earrings and body piercings) must be in its original packaging. All returned items must be accompanied by the original return form and customs documents (if applicable).

Your package includes an order invoice, return form, customs documents (if applicable), and a pre-printed merchandise return label.
  • On your Return Form, check off the items you wish to return and list the return reason codes.
  • Securely pack your merchandise and Return Form in a box or envelope of your choice (you may also use the original package if possible).
  • Place the pre-printed Return Label on the outside of your package. Please note that the Return Label is not pre-paid, therefore, you will be responsible for the return shipping cost. In addition, return shipping is non-refundable; unless you received damaged, defective, or wrong item(s).
  • Mail your online returns to the following address:

Forever 21
Attention: Online Returns
2450 Hogan Drive
Mississauga, Ontario L5N 0G4

Please allow 2-3 weeks from the return ship date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. For returns from International and APO/FPO addresses, please allow 4-6 weeks from the return shipped date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement. If you made your purchase using a gift card, e-gift certificate, or store credit, refunds will be issued to the original card that was used.
You must provide your invoice when returning merchandise to a store. You may return your merchandise to any Forever 21, XXI Forever, or F21 RED location within Canada for an exchange or store credit. Refunds for online purchases are only processed when the merchandise is mailed to our Online Returns address.

Gift cards, e-gift certificates, cosmetics, underwear, lingerie, swimwear, earrings, body piercings, and online items marked as "Sale" are all FINAL SALE and may not be returned or exchanged.
Exchanges by mail are only processed for damaged, defective, or wrong item(s) shipped. Exchanges by mail are not permitted for returns from Canadian territories, APO/FPO, and International addresses.

Should you receive damaged, defective, or the wrong item(s), please return the merchandise within 30 days from the shipped date to our Online Returns address. We will refund the return shipping if a copy of the shipping receipt is attached to the Return Form. We recommend using a carrier service that provides tracking. Please note only standard carrier services will be refunded.

To ensure proper processing, please select the appropriate Return Reason Code listed on your Return Form. In addition, please specify the damage, defect, or wrong item(s) on the Return Form. Upon receipt of your return, our Online Returns Department will inspect your merchandise. If you would like a replacement of the item(s), please write Exchange on the Return Form in the notes section. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available, you will receive a refund to the original form of payment used to make your online purchase. Returns must be unworn, unaltered, and unwashed with all tags attached.
It may be returned to any Forever 21, XXI Forever, Heritage 1981, or Twelve by Twelve stores located in Canada for an exchange or store credit towards your next purchase. Please click here for a store near you. Returns must be unworn, unaltered, and unwashed with all tags attached.
Refunds can only be made to the exact Gift Card, E-Gift Certificate or Store-Credit Voucher Card used for the original purchase. Please retain the Gift Card, E-Gift Certificate and/or Store Credit Card after your online purchase, for return refunds and future purchases.